Principal Sales Operations

Overview

At Cloudflare, we are on a mission to help build a better Internet. The company powers a large network that supports millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without requiring hardware, software installation, or code changes. Our network routes web traffic through an intelligent global system that improves performance and reduces spam and other attacks. Cloudflare has been recognized for its culture and innovation.

We value curiosity and empathy, support ongoing learning, and strive for a diverse and inclusive team. We hire based on potential and support team members throughout their time at Cloudflare. Available Location: Austin.

We are seeking a highly analytical and detail-oriented Business Operations Data Analyst to support FY planning, territory segmentation, and quota setting within the Renewals and BDR organizations. The role includes collecting, processing, and analyzing large datasets to support strategic decision-making, forecasting, bookings, historical trending, and modeling. You will identify trends, provide insights, and help drive data-informed decisions. You will automate and streamline processes and data sets, create a single source of truth, and collaborate cross-organizationally.

• Collect, clean, and validate data from various sources to ensure accuracy and completeness
• Develop and maintain dashboards, reports, and visualizations using tools such as Excel, Google Sheets, Power BI, Tableau, Python, SQL, Designer, and related tools
• Analyze data to identify trends, patterns, and outliers, and present actionable insights to stakeholders. Prepare executive-level decks and representations of analysis for QBRs, planning, and ad hoc needs
• Work with stakeholders to define key performance indicators (KPIs) and track performance over time
• Create and maintain documentation for data processes and data dictionaries
• Collaborate with IT, RevOps, Marketing, Customer Success, and Sales to improve data quality and data infrastructure
• Support ad-hoc data requests and provide timely reporting as needed

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, or a related field
• 6+ years of experience in a data analysis or related role
• Proficiency in BigQuery, SQL, Designer, SFDC, and Tableau and at least two data analysis tools (e.g., Excel, Python, R)
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

• Knowledge and expertise in Renewals and Inside Sales business mechanics, metrics, and processes
• Knowledge of A/B testing, predictive modeling, or machine learning basics
• Familiarity with CRM or ERP systems (e.g., Salesforce, SAP)

We are a highly ambitious technology company with a soul. Protecting the free and open Internet is fundamental to our mission.

Project Galileo : Since 2014, we have equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend against censorship, at no cost. This technology is also used by Cloudflare’s enterprise customers.

Athenian Project : In 2017, we created the Athenian Project to ensure government protection and reliability for free, so constituents have access to election information and voter registration. We have provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to build a faster, more secure, privacy-centric public DNS resolver. It is available publicly for everyone to use. We do not store client IP addresses, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer and values diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, or disability. We are an AA/Veterans/Disabled Employer.

We provide reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact or visit our offices for assistance.