Strategy and Transformation Manager

4 weeks ago

Pateros, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manage and oversee the strategic initiatives related to Tiered Servicing Lead ISO certification initiatives for the CX Strategy and Governance department. Manage B2B CXM LT ManCom agenda, Portfolio of Projects Cadences, and B2B CXM LT Action Registry. DUTIES AND RESPONSIBILITIES: Define the scope, objectives, and deliverables for Tiered Servicing Projects and ISO Certification initiatives for the department. Develop detailed project plans, including timelines, resource allocation, and budget. Establish governance framework for Tiered Servicing projects and initiatives. Ensure compliance with organizational policies and standards. Identify potential risks and issues related to Tiered Servicing. Develop risk mitigation strategies and issues related to Tiered Servicing and ISO Certification initiatives. Monitor and manage risks identified for the projects. Govern the Portfolio of Projects Cadence and lead monitoring for these strategic projects. Govern B2B CXM LT ManCom Agenda and ensure alignment across stakeholders. Govern and follow-through on B2B CXM LT Action Registry. REQUIREMENTS: Graduate of any 4-year course with experience in project management and change management. Preferrably with Telco background. Knowledgeable in Telco and IT products. Globe is an Equal Opportunity Employer. Our hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process. We are committed to diversity, equity, and inclusion. Our Diversity, Equity and Inclusion Policy Commitment can be accessed online. #J-18808-Ljbffr

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