Client Service Account

3 weeks ago

Caloocan, Philippines J.P. Morgan Full time

Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth.

As the Client Service Team Lead within the Client Service Team, you will oversee the success of Client Service Account Managers who manage portfolios for large corporate or financial institution clients. You will handle Human Resource functions such as performance management, career planning, development, training, and addressing performance issues. Additionally, you will ensure Operational Controls, Compliance Adherence, and Staff Readiness Communication are maintained for your industry. Your role involves ensuring that Client Service Account Managers deliver exceptional service to clients, including resolving complex and non-routine issues. You will also provide management with advice on all service and administrative matters.

Job Responsibilities:

  • Oversee a specific portfolio of clients. Align client needs to bank solutions.Provides value-added bank, product, and industry insight to clients
  • Act as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events
  • Coach team and monitors service delivery performance to ensure client satisfaction.
  • Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives
  • Identify training opportunities to enrich personal and career development.
  • Providing an inclusive, collaborative and productive environment for all Client Service Account Managers

Required qualifications, capabilities and skills:

  • Minimum of 7+ years of relevant industry and/or functional and/or management experience
  • In depth knowledge of Core and Complex Domestic and International Treasury products
  • Strong leader and people manager with ability to assess the big picture in complex situations
  • Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
  • Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
  • Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
  • Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously

Preferred qualifications, capabilities and skills:

  • Work experience in Trade Finance an advantage
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