Client Service Associate

3 weeks ago

Caloocan, Philippines J.P. Morgan Full time

Overview

Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The Client Service Team is a critical part of our Commercial Bank business. Executing a vision of superior client service is what we strive to achieve each day.

As a Client Service Associate within JPMorganChase, you will be a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Responsibilities
  • Integrate and start building your career with us from Day 1, focusing on continuous learning and development.
  • Develop and maintain strong relationships with clients, proactively identifying problems and recommending service enhancements.
  • Collaborate with other teams to solve problems and drive service improvements and product offerings.
  • Gain familiarity with the industry and demonstrate a thirst for learning new products.
  • Develop a risk appetite to protect the firm and clients, adhering to department policies and procedures.
  • Handle complex relationships and high-profile portfolios, ensuring consistent service for all clients.
  • Engage professionally through various communication channels to address client needs and issues.
  • Work independently and collaboratively to maximize productivity and efficiency.
  • Investigate process inefficiencies and propose opportunities for improvement.
  • Build an in-depth understanding of clients' organizations to leverage products and add value.
  • Actively seek opportunities to lead and contribute to initiatives beyond immediate responsibilities, exhibiting a positive attitude and taking ownership.
Required qualifications, skills and capabilities
  • 3+ years of experience in customer service, operations, treasury, sales or portfolio management.
  • A strong aptitude for strategic thinking and tactical execution
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
  • Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
  • Ability to use data to create metrics and reporting
  • Proficient in MS Office (Excel, PowerPoint, Word)
Preferred qualifications, skills and capabilities
  • College degree preferred
  • Preferably with work experience primarily in banking or the financial service industry
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