Account Lead | Full-Time, Remote

Department: Magic EA

Employment Type: Permanent - Full Time

Location: Philippines

Compensation: ₱38,000 - ₱42,000 / month

About Magic

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Background

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital ) and over $30M in funding to date. We are fully remote across Asia and US time zones.

• Check out Magic's Business Profile
• Know more about our Team via Magic's Careers Page

As a New Gen Account Lead , you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll:

• Lead direct video interactions with international clients
• Coach and develop a high-performing team of virtual assistants
• Shape the future of our proprietary software through hands-on testing
• Build lasting partnerships with clients across global markets • Create pathways for assistant growth and development

This is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.

Client Partnership Magic

• Lead engaging video calls with international clients.
• Guide new clients and assistants through smooth onboarding experiences.
• Handle support matters with a solutions-first approach.
• Turn client feedback into actionable improvements.
• Build strong, lasting client relationships through proactive communication.

Team Development Mastery

• Coach assistants to deliver exceptional services
• Create personalized growth plans for team members
• Foster a culture of knowledge sharing and innovation
• Track and celebrate performance wins
• Turn challenges into learning opportunities

Tech & Innovation Leadership

• Test-drive new features in our proprietary software
• Provide strategic feedback for product enhancement
• Create and optimize standard operating procedures
• Pioneer new ways of delivering value to clients

We're on the lookout for someone who has:

• Excellent English communication skills (written and verbal) - you'll be collaborating with global teams daily
• 1-2 years leadership experience
• 1-2 years of account management or client experience
• Tech-savvy mindset with quick learning abilities
• Natural talent for building relationships through video calls
• Get it done" attitude with creative problem-solving skills
  

Your superpowers are...

• "Plow" mentality - you find ways around obstacles
• Natural coach - you love seeing others succeed
• Quick adapter - you thrive in fast-paced environments
• Detail ninja - nothing slips through the cracks
• Communication pro - you make complex things simple
• Innovation enthusiast - you're always thinking "what if?"
  

What We Offer:

1. Starting Terms:

• Fixed monthly salary + allowances
• HMO coverage
• Paid Time Off
• 13th months pay
• Government benefits (SSS, PhilHealth, PAG-IBIG)
• 9 PM - 6 AM shift (subject to change)
• 2-week comprehensive training provided
  

2. Internal Growth Opportunities at Magic:

• As a startup focused on growth, we encourage internal mobility and skill development.
• Successful Account Leads often have opportunities to explore roles in:
  • Team Management
  • Operations
  • Client Success
  • Training & Development
  • Project Management
    

Application Process:

1. Complete pre-qualifying questions
2. Interview with Recruiting Team
3. Final interview with New Gen Team
4. Receive job offer
5. Begin training program
   

Ready to Make an Impact? If you're excited about direct client interaction, passionate about team development, and eager to shape the future of virtual assistance, we want to hear from you