Quality Assurance Analysts

5 days ago


Philippines Flatworld Full time

Flatworld Solutions (Philippines), Inc. | Full time Quality Assurance Analysts Davao City, Philippines | Posted on 10/24/2025 Are you passionate about driving excellence in customer experience? Join our team as a Quality Analyst and play a key role in ensuring every interaction meets world-class standards. Key Responsibilities: Evaluate voice calls, emails, chats, and social media interactions using quality scorecards and guidelines. Ensure agent compliance with company policies and client requirements. Provide objective, actionable feedback that helps agents improve. Record and analyze data to identify trends, process gaps, and training needs. Participate in calibration sessions and contribute to refining QA standards. Collaborate across teams to strengthen processes and enhance customer satisfaction. Requirements 1–2 years of BPO experience No QA experience required Strong understanding of contact center operations. Excellent communication, attention to detail, and objectivity. Proficiency in QA tools, CRM systems, and Microsoft Office Suite. Skilled in providing constructive, data-driven feedback. Why Flatworld Philippines: At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer: Competitive compensation packages Comprehensive health coverage including HMO and Life Insurance Opportunities for professional growth and development A supportive and dynamic work environment Free meals and other wellness benefits Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team. Your journey with Flatworld Philippines starts here #J-18808-Ljbffr



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