Collections Strategist Analyst

4 weeks ago

General Santos, Philippines Lendebt Full time

Collections Strategist Analyst Reports to: Head of Contact Centre Salary: 100-150k Location: UK Client Remote Responsibilities Analyse current collections performance and make recommendations for improvement Sms (business transmission and customer interaction) Email (business transmission and customer interaction) Website (business transmission and customer interaction) Chat (business transmission and customer interaction) Ai Agents interaction and performance Dialler systems (business transmission and customer interaction) Payments activity (online payments, bank transfers, card payments over the phone) B2C Communications frequency and customer behaviour Peaking and troughing analysis of collections performance Payment types and pattern recognition On time payments and payplans Provide concepts to enhance collections performance Marketing communications Development and Monitor collection KPI’s (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.) Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management Support Contact Centre management, Compliance management and Senior management related issues Qualifications Education Economics and maths. Economics, applied mathematics, finances, mathematical statistics. Social sciences. Sociology, political sciences, marketing. Computer sciences. Data analysis, databases, programming, information technology. Experience Debt collection or unsecured lending business (loans, credit cards, lines of credit) E-commerce, marketing Hard Skills SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures. Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing. A/B testing. Split principles, test planning, logging. Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc. ETL processes. Airflow, Pentaho etc. IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures. Other Skills Required fluent English. Problem solving, critical thinking. Competence in cognitive biases and logical fallacies. Job Types Full-time, Permanent #J-18808-Ljbffr

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