E-Commerce Specialist

4 weeks ago


Taguig, Philippines Esse Vida, Inc. Full time

Key Responsibilities: Quality Assurance (QA): Monitor live streams, product listings, and shop activities to ensure alignment with brand standards, platform guidelines, and internal SOPs. Conduct spot checks and audits on listings, livestreams, order fulfillment, and customer feedback. Report bugs, quality issues, or gaps in processes to the Shop Manager and recommend improvements. Maintain QA trackers and documentation for internal performance insights. Backup Live Host Support: Act as a backup live host during TikTok live sessions, ensuring brand tone, product storytelling, and audience engagement. Collaborate with the content and marketing teams to prepare talking points, product highlights, and scripts. Maintain a strong on‑camera presence and energy when live, in alignment with company branding and campaign goals. Shop Operations Support: Assist in uploading, updating, and maintaining accurate product listings across TikTok and Shopee platforms. Coordinate with logistics and customer service teams to ensure smooth order processing and resolution of customer concerns. Help track and analyze shop performance metrics (orders, views, conversion, etc.). Support in planning and execution of sales campaigns, vouchers, and price updates. Manage administrative and backend tasks as required by the Shop Manager. #J-18808-Ljbffr


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