Customer Service Relations

5 days ago


Bataan Philippines GA HR Consultancy Inc. Full time

About the Opportunity GA HR Consultancy, the accredited headhunter and executive search partner of a premier real estate developer, is seeking a Customer Service Relations (CSR) Group Director for a fast-growing property development company based in Bataan. This is a strategic and high-impact leadership role for an accomplished professional passionate about customer satisfaction, property management excellence, and organizational leadership. You’ll lead multiple client-facing departments to elevate the homeowner experience and shape the company’s reputation across its premier communities. Key Responsibilities Strategic Leadership & Customer Experience Lead and strengthen Customer Care, Property Management, and Quality & Maintenance divisions. Champion a customer-first culture that enhances resident satisfaction and brand reputation. Develop service excellence strategies and ensure consistent implementation across sites. Operational & Property Oversight Oversee daily operations and service delivery for multiple residential projects. Manage HOA relationships, ensure service quality, and resolve property-related concerns efficiently. Review operational KPIs, budgets, and community performance reports for executive management. Quality, Maintenance & Compliance Uphold zero-punchlist standards during property turnovers. Supervise maintenance operations and ensure adherence to warranty and quality programs. Ensure full compliance with property codes, regulations, and internal governance. People Leadership & Development Coach department heads to deliver results and drive accountability. Implement training, performance evaluation, and service enhancement programs. Cultivate a culture of collaboration, professionalism, and continuous improvement. Ideal Profile Bachelor’s degree in Business, Hospitality Management, or related field. 7+ years of senior management experience in customer experience, real estate, or hospitality operations. Strong background in property or community management, client engagement, and operational leadership. Excellent communication, negotiation, and stakeholder management skills. Knowledge of CRM systems, service metrics, and process improvement frameworks. Why This Opportunity Stands Out Executive Leadership Role: Lead a key division that directly impacts client loyalty and company reputation. Strategic Impact: Influence service direction across multiple premium residential communities. Attractive Compensation: Industry standard, with full executive benefits and relocation support. Career Growth: Join a respected real estate group with long‑term expansion plans. Values-Driven Culture: Work in a team that prioritizes transparency, innovation, and people development. #J-18808-Ljbffr



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