Service Desk Analyst
2 weeks ago
Ticket Ownership: Be primary responder for the queue; acknowledge, triage, and resolve tickets across email/portal/phone/chat. Customer Communication: Keep customers informed with clear, friendly updates and realistic ETAs; jump on Zoom/phone when needed. Troubleshooting: Reproduce issues, analyze logs, collect diagnostics, and deliver workarounds or fixes. Escalations: Identify P1/P2 incidents, follow runbooks, and hand off cleanly to Tier 3/Engineering with crisp context. Documentation: Create/update knowledge base articles, macros, and runbooks; improve templates and tagging. Quality & Hygiene: Maintain SLAs/SLOs, categorize tickets accurately, and ensure thorough notes. Tooling & Automation: Suggest and implement improvements (views, rules, alerts, workflows). Post-Incident Follow-up: Draft RCAs for customer-facing incidents in partnership with engineering/ops. Feedback Loop: Aggregate recurring issues into product/bug reports with impact and repro steps. 2–4 years in aservice desk / technical support role (SaaS, IT, or developer-facing product). Strong troubleshooting skills and structured thinking; comfortable with logs, APIs, and basic networking. Excellent written & verbal communication; empathetic with a service mindset. Experience with a modern ticketing system (e.g., Zendesk, Jira Service Management, Freshdesk). Familiarity with incident management (ITIL-lite is fine) and SLA tracking. Comfortable working U.S. business hours with light on-call rotation. Basic scripting (e.g., Bash, Python) for log parsing or simple automations. Experience supportingcomputer vision/ML , edge devices, or REST APIs. Exposure to observability tools (Datadog, Grafana), and log tools (ELK). Certifications: ITIL Foundation, HDI, CompTIA A+/Network+. Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included. #J-18808-Ljbffr
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Service Desk Analyst
2 weeks ago
San Juan, National Capital Region, Philippines Private Advertiser Full time ₱25,000 - ₱40,000 per yearJob SummaryThe Service Desk Analyst is responsible for providing first-line technical support and customer service to end-users. This role ensures that incidents, service requests, and inquiries are handled efficiently, and accurately. Coordinating with different team (vendor and internal team) to ensure that service level agreement (SLA) is consistently...
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Service Desk Staff
2 weeks ago
San Fernando, Central Luzon, Philippines Wallem Innovative Solutions Full time ₱250,000 - ₱500,000 per yearPosition OverviewTo act as the initial point of contact for all IT Support Services.To provide Level 1 technical support for all application and systems related incidents in accordance to their SLA.To escalate incidents and requests to other 2nd / 3rd Level support teams both internally within the Service Desk Team and externally to 3rd party suppliers in a...
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Roving Front Desk Associate
2 weeks ago
San Juan, National Capital Region, Philippines Remedy Skintech, Inc. Full time ₱150,000 - ₱250,000 per yearAbout the roleThe Roving Front Desk Associate is responsible for performing tasks to support the day-to-day operations of the company. She will be responsible for assisting and managing the concerns of the new and existing clients and will help achieve the sales target set by the management. Will do the roving role in Remedy BGC, Vertis North (QC), &...
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Data Analyst
4 weeks ago
San Fernando, Philippines Business Service Group Full timeMUST live relatively close to Sta. Rosa, Laguna About Us: We’re looking for a self-driven Data Analyst who loves working with Python, PDFs, and web data. This is a fully remote role where your work will directly impact data-driven business decisions. If you enjoy automating workflows, solving complex problems, and turning raw data into actionable insights,...
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ABA Behavioral Technician | San Mateo
3 weeks ago
San Mateo, Philippines Therapeutic Learning Consultants Full timeOverview Therapeutic Learning Consultants (TLC) is hiring Full Time and Part Time Behavior Technicians! San Francisco Bay Area | Los Angeles Highly Competitive Compensation DOE: $23 - $32 / Hr. | Sign-On Bonus (RBT) Therapeutic Learning Consultants, Inc. (TLC) is a well-established behavioral health agency serving children on the Autism Spectrum. Our team of...
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Front Desk Admin
2 weeks ago
San Fernando, Central Luzon, Philippines bf84843f-b713-4c26-82e6-9f5329f6accf Full time ₱300,000 - ₱450,000 per yearYour voice starts every patient's journey. Experience a healthcare career that respects both your purpose and your personal time. In this patient-first environment, you support smoother care journeys while enjoying a role designed for balance and long-term stability. Step into a position that nurtures your growth, sharpens your clinic operations expertise,...
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Service Operations Analyst
3 weeks ago
San Juan, Philippines ScalableOS Full timeService Operations Analyst at ScalableOS The primary purpose of this position is to complete the administrative functions for every won opportunity, work closely with the Project Management and Sales Teams to ensure complete and efficient customer setup, and generate precise billing and financial data on these contracts going forward. Job Responsibilities...
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Business Analyst
2 weeks ago
San Fernando, Philippines TalentPop App Full timeRemote Business Analyst at TalentPop Be the Architect of Change. TalentPop is redefining how top E-commerce brands (including Core Power Yoga and Liquid I.V.) scale their customer experience. We aren't just growing fast—we're evolving our entire operating model. We're looking for a sharp, process‑obsessed Business Analyst to join us remotely and drive...
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Cost Analyst
2 weeks ago
San Mateo A, Philippines Golden East Drive Laboratories, Inc. Full time ₱264,000 per yearDuties and Responsibilities:Monitor and control food, beverage, and operational costs.Assist in budget preparation and cost forecasting.Audit inventory levels to minimize wastage and variances.Prepare regular cost and variance reports for management.Collaborate with departments to optimize expenses and maintain efficiency.Support F&B in menu costing,...
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Analyst, Quality Assurance
3 weeks ago
San Pablo, Philippines Universal Robina Corporation Full timeDepartment In Process Employee Type Regular Grow Beyond UR Job with URC! Create UR journey in a workplace where your growth goes beyond UR job. Thrive in an environment filled with fun, collaboration, and fulfillment as we delight everyone with good food choices. Universal Robina Corporation is looking for a Quality Assurance Analyst-Chemist. The Quality...