Service Operations Analyst

3 days ago

San Juan, Philippines ScalableOS Full time

Service Operations Analyst at ScalableOS The primary purpose of this position is to complete the administrative functions for every won opportunity, work closely with the Project Management and Sales Teams to ensure complete and efficient customer setup, and generate precise billing and financial data on these contracts going forward. Job Responsibilities Receive and process incoming won opportunities from Salesforce to ServiceNow. Monitor daily Salesforce emails and reports. Stage all ServiceNow financial forms, including contracts, work types, rate cards, and expense lines. Submit all new materials to colleagues and management for Contract Quality Assurance through the ServiceNow contract approval procedure. Set up ServiceNow projects with initial templates, benefit plans, and various other administrative support information. Notify and work closely with PMO leadership to ensure complete and efficient transfer to the onboarding team. Manage ongoing contracts and billing for all ServiceNow contracts, projects, and other services through expense line review and processing. These lines provide invoice data for all monthly recurring revenue, project fees, and hourly fees. Supplement and report detailed financial information to the Ascend Finance department by providing context and further analysis of contract structures, onboarding timelines, customer churn information, project statuses, change orders, hourly usage trends, and fluctuations in monthly recurring revenue. Demonstrate clear and precise communication with all adjacent departments where Service Operations are concerned. Train and onboard new hires to Service Operations. Partner with other teams on internal projects and growth initiatives, particularly those related to internal tools and procedures. Perform other duties and responsibilities as assigned by management. Qualifications At least 5 years of account management experience. Advanced computer skills, including Microsoft Office applications, specifically Microsoft Excel. Experience in finance and IT is a plus. Experience with ServiceNow is a plus. Job Requirements Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule. Seniority Level Mid-Senior level Employment Type Full-time Job Function Administrative and Finance Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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