Senior It Support And Application Specialist

Senior IT Support And Application Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• knowledgeable in both hardware and software troubleshooting

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

Supplemental Pay: 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate: Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification: microsoft certification (preferred)

Technical Support Specialist

Makati, National Capital Region Asia Systems Group, Inc.

Posted today

Job Description

Job responsibilities

• handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• acts as data protection officer for the company - in charge of data secrurity
• monitor server logs and firewall logs
• monitor cctv cameras
• prepares inventory of assets, IT alerts/reports, monitoring logs
• prepares status reports on activities
• other technical activities

Job requirements

• graduate of 4 year computer science course
• at least 2 years experience in IT technical support role
• knowledgeable in both hardware and software troubleshooting

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

Supplemental Pay: 13th month salary

COVID-19 considerations: protocols on having acrylic dividers in tables, alcohol, air purifier in the office.

Ability to commute/relocate: Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification: microsoft certification (preferred)

IT Technical Support

Posted today

Job Description

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.

Qualifications:

• Must have at least 1y experience in IT Support
• Open for Project based employment (1yr renewable contract)
• Willing to work in Makati, Mon to Friday 7AM to 4PM
• Willing to render OT during weekend/restday if needed

Job Type: Fixed term

Contract length: 12 months

Schedule: 8 hour shift

Education: Bachelor's (preferred)

Experience: IT Support: 1 year (preferred)

Technical Support Manager

Posted 334 days ago

Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company\'s assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

ROLES AND RESPONSIBILITIES Remote and on-site asset technical support, updating and documentation. Hardware and software installation and configurations Periodical on-site asset maintenance Assists in research and development of IT hardware requirements. Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation) Oversee and manage the team

Requirements At least a graduate of any Computer, IT and any related courses With experience in remote and on-site technical support, hardware and software installation and configurations Must have at least 3 years of experience on scope of work Worked as an IT/Computer technician from a reputable company. Must have no derogatory records. With 7 years minimum of experience With team management experience Willing to work onsite in Ortigas office Willing to do field work if needed

Ecosystem (Technical Support Representative)

Posted today

Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it continuously shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build our Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

Primary responsibilities include:

• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor’s degree (Preferably IT-related course), Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support
• Good to have the following experience: Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

Technical Support Representative (Tsr)

Posted today

Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative

Job Summary: We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Location: BGC, Taguig

Perks: Onsite, Health insurance, HMO up to 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents), Medicine reimbursement, and more

Qualifications: 2 years+ of Technical Service Experience or ITSD Experience; College Graduate for TSR only; willing to WORK ONSITE

Salary: Php35,000.00 - Php40,000.00 per month

Education: Bachelor's (preferred)

Experience: Technical support: 1 year (preferred)

Language: English (preferred)

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