Senior Coordinator, Billing

Senior Coordinator Billing (Manila) – Remote

Posted 10 days ago

This is a remote position.

The Billing Coordinator manages all billing functions to ensure accurate, timely, and compliant invoicing for service calls, projects, and maintenance agreements. This role oversees third-party billing requirements, processes work orders, prepares invoices, and supports quoting for PMs and repairs. The Billing Coordinator helps maintain healthy cash flow, minimizes disputes, and provides a professional billing experience for customers and partners.

This role ensures money does not get stuck between service delivery and payment, supporting smooth operations.

• Third-Party Management: Coordinate billing and documentation requirements with third-party service networks, warranty providers, and national accounts. Ensure compliance with each third party’s invoicing guidelines and portals. Track and resolve rejected invoices or disputed charges. Maintain relationships with third-party administrators to streamline payment processing.
• Work Orders and Billing: Review and process technician work orders daily. Verify labor hours, parts, and service notes are accurately captured. Ensure all required documentation (photos, signatures, PO numbers) is attached before billing. Communicate with dispatch, technicians, or supervisors to resolve missing or unclear information.
• Invoicing: Prepare and issue customer invoices in a timely manner. Double-check accuracy against service reports, quotes, and contracts. Send invoices through customer-preferred platforms (email, portals, EDI systems). Monitor accounts receivable aging and support collections as needed. Assist in resolving customer billing questions or disputes professionally.
• Planned Maintenance and Repair Quoting: Prepare and send quotes for PM programs and repair work. Review technician recommendations and ensure quotes are complete and accurate. Track quote approvals and follow up with customers. Work with the service manager or maintenance coordinator to align pricing with company standards. Enter approved quotes into the system to generate work orders.

• Experience: 2+ years in billing, accounts receivable, or administrative role; service industry experience preferred
• Technical Knowledge (basic): Familiarity with HVAC, refrigeration, and cooking equipment services is a plus
• Software Proficiency: Experience with service management platforms (ServiceTitan, FieldEdge, XOi, etc.); QuickBooks or similar billing/accounting tools
• Skills: Strong attention to detail, ability to manage multiple deadlines, excellent communication with internal teams, customers, and third parties; problem-solving mindset for resolving billing discrepancies
• Performance Metrics: Invoice accuracy rate, timeliness of invoice processing, third-party invoice acceptance rate, quote turnaround time, and AR aging management

Employee Benefits: Health and Wellness: Comprehensive HMO coverage for you and your dependents. Group Life Insurance for security. Financial flexibility: Virtual Credit Card. Work-Life Balance: Generous paid leaves. Government Benefits: Full support for required government benefits.

Supplemental Pay Types: 13th Month Salary, Overtime Pay, Night Differential, Incentives.

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