REMOTE - Quality Analyst - Bilingual Hebrew/English

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States. What We Offer At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Introduction So what does a Quality Analyst do? Think of yourself as the conscience keeper for the business. You will observe what is happening and report it objectively and dispassionately. You will also keep an eye for ways to continuously improve. To do this you will perform different types of audits like: teammate audits, root cause analysis (RCA) scrubbing for customer satisfaction (CSAT)/net promoter score (NPS), resolution rate, and average handle time (AHT); policy adherence audits; and compliance checks. These audits will help TaskUs make critical decisions to improve overall performance, benefiting both the organization and our clients. Roles and Responsibilities Audit calls, interactions, and transactions for aligned teammates Coach teammates for performance improvement (campaign specific) Provide inputs and basis audits for briefings and trainings requiring identification Partner with team leaders (TL) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/line of business (LOB) Identify and escalate any potential quality issues per defined process Isolate and report defects Verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests, and campaigns for the assigned span Be updated on knowledge and serve as an SME for the campaign/LOB Technical Skills and Qualifications Proficient B2/C1 English Proficient B2/C1 Hebrew A graduate of any course is preferred Minimum 1 year work experience as a quality analyst Basic skills in Excel or Google Sheets Problem‑solving skills Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc. Soft Skills Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a “continuous improvement” mindset Personality Traits Demonstrates a clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness About Us TaskUs is the fastest growing tech‑enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor’s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline‑First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 47,000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. Career Opportunities We invite you to explore all TaskUs career opportunities and apply through the provided URL EEO Statement TaskUs Inc. is an equal opportunity employer. #J-18808-Ljbffr