Current jobs related to Quality Assurance Analyst - San Fernando, Central Luzon - TWFS

  • Customer Experience/ Quality Assurance

    5 days ago

    San Fernando, Central Luzon, Philippines Myglit Intelligence Full time

    Role: Customer Experience/ Quality AssuranceLocation: ClarkWork-set up: OnsiteStart date: DecemberSalary: 35k package maxQualifications:At least 1 year Quality Analyst Experience in a Call Center Setting.Technical Proficiency: Strong computer literacy with the ability to quickly learn.B2 & above communication skillsTechnical Knowledge: Proficient in...

  • Quality Assurance

    7 days ago

    San Fernando, Central Luzon, Philippines OneMCI Full time

    JOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the...

  • Quality Assurance

    1 week ago

    San Fernando, Central Luzon, Philippines OneMCI Full time

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and...

  • Quality Assurance Analyst

    2 weeks ago

    San Fernando, Central Luzon, Philippines INVICTUS FOOD PRODUCT CORPORATION Full time

    About usInvictus Food Products Corporation (IFPC) is a leading food processing manufacturing company based in San Fernando, Pampanga. We specialize in producing a wide range of high-quality condiments, including mayonnaise, catsup, hot sauce, sweet chili sauce, tomato sauce, peanut butter, and more.At IFPC, we are committed to more than just excellence in...

  • Quality Assurance Technician

    7 days ago

    San Fernando, Central Luzon, Philippines Universal Robina Corporation Full time

    Grow beyond UR job with URCUniversal Robina Corporation is looking for aQuality Assurance Technician - responsible for supporting and assisting the QA Analyst during production run, laboratory activities and analyses.What are the Roles and Responsibilities?GeneralPerforms physical and microbiological analyses of raw materials, in-process products, and...

  • Quality Control Analyst

    4 days ago

    San Fernando, Central Luzon, Philippines Drugmaker's Laboratories Inc. Full time

    Job description:Job Summary:We are seeking a detail-oriented QC Laboratory Analyst to conduct chemical and analytical testing of raw materials, in-process, and finished products. This role ensures product quality and regulatory compliance through routine lab analysis and support of method development.Qualifications:Graduate of BS Chemistry, Chemical...

  • Quality Assurance Supervisor

    2 weeks ago

    San Fernando, Central Luzon, Philippines Universal Robina Corporation Full time

    Grow beyond UR job with URCUniversal Robina Corporation is looking for a QUALITY ASSURANCE SUPERVISOR.What are the Roles and Responsibilities?Lead the Quality Assurance Team by supervising QA operations within prescribed established standards – including, but not limited to, process & product quality, and cost – and ensure operational compliance based on...

  • Quality Assurance Associate

    5 days ago

    San Fernando, Central Luzon, Philippines J-K Manpower Full time

    Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.Position: Quality Assurance AssociateIndustry: BPOLocation: Clark PampangaPostal: 2023Salary Offer: Php35,000Work Schedule: Shifting ScheduleWork Set Up:...

  • Quality Assurance Supervisor

    2 days ago

    San Fernando, Central Luzon, Philippines INVICTUS FOOD PRODUCT CORPORATION Full time

    About UsInvictus Food Products Corporation (IFPC) is a leading food processing manufacturing company based in San Fernando, Pampanga. We specialize in producing a wide range of high-quality condiments, including mayonnaise, catsup, hot sauce, sweet chili sauce, tomato sauce, peanut butter, and more.At IFPC, we are committed to more than just excellence in...

  • Quality Assurance RN

    2 weeks ago

    San Fernando, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time

    Position Title: Quality Assurance RNWork Set Up: OnsiteSchedule: 9:00 PM to 6:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a Quality Assurance RN to ensure EMR documentation quality, provide training for staff, and oversee patient care plans. The role involves assessing...

Quality Assurance Analyst

3 weeks ago

San Fernando, Central Luzon, Philippines TWFS Full time

Responsibilities:

  • High performance delivery on all quality parameters.
  • Audit calls/chats/email interactions on product/process, Communication and soft skills parameters.
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
  • Data analysis and creation of designated reports/presentations.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Communicate to heighten awareness and focus on importance of positive customer experience.
  • Make recommendations and drive improvement.
  • Reduce the learning curve and help enhance the product/process knowledge of new team members.
  • Ensure that internal policies, procedures, and compliance regulations are being followed.
  • Customer/Client Interactions.
  • Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
  • Prepare TNA, publish and execute for 100% closure.
  • Real Time Support (Production/Live Support) on the floor as per the business requirement.

Qualifications:

  • At least 1 year Quality Analyst Experience in a Call Center Setting
  • Proficient in Microsoft Office applications, such as MS-Excel and PowerPoint
  • Quality Evaluator Skills: Solid understanding of the Quality audit & Coaching process. Ability to observe, analyse and give constructive feedback. Strong customer orientation with a service-oriented attitude. Ability to analyze data, interpret findings, and identify patterns or areas of improvement.
  • Communication: Fluent in written and verbal English, with the ability to comprehend and effectively communicate with Bokun onshore team and external customers who are business professionals. Able to present findings, data and recommendations to internal and Bokun stakeholders.

Job Types: Full-time, Permanent

Pay: Up to Php35,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you amenable to report to work onsite at Two West Aeropark Global Gateway Clark Clark Freeport Zone Pampanga?
  • Are you amenable to a shifting schedule?

Experience:

  • QA in a BPO: 1 year (Required)

Work Location: In person