
Junior / Level 1 (IT) Helpdesk Technician
4 days ago
Overview
Job Summary
RemoteVA PH is hiring a Junior / Level 1 Helpdesk Technician to provide the first line of IT support to our clients. You will be the initial point of contact for incoming helpdesk requests and will ensure client issues are quickly addressed or escalated with clear, friendly communication. If you enjoy problem-solving, have a passion for client service, and thrive in a remote IT support environment — we want to hear from you
Responsibilities- Customer Service & Support
- Serve as the first point of contact for client support via phone, email, or ticketing system
- Troubleshoot basic IT issues remotely and deliver a helpful, client-friendly experience
- Communicate consistently with clients regarding the status of their requests
- Ticket Management
- Create, manage, and update service tickets using our internal system
- Document work completed and ensure ticket details are up to date
- Split multi-issue tickets and prevent ticket stagnation
- Monitoring Tools
- Review RMM dashboards and perform remedial actions per processes
- Conduct regular system checks as scheduled
- Project Support
- Occasionally assist the Projects Team with remote implementations and rollouts
- Communication & Reporting
- Escalate complex tickets to senior technicians
- Report risks, updates, or client outages promptly
- Submit required timesheets and reports
- Team Collaboration
- Follow SOPs and scheduled tasks
- Ensure security protocols are followed vigilantly
- Actively contribute to team improvements and innovations
Required:
- Strong communication and listening skills
- Solid understanding of operating systems, networks, and common business applications
- Problem-solving mindset with a client-first attitude
- Fast and accurate typing while on calls
- Strong IT literacy at an advanced user level
Preferred:
- Familiarity with ticketing systems and RMM tools (Autotask, DattoRMM a plus)
- Experience supporting Microsoft 365 and Google Workspace
- IT certifications (MCP, MCSA, ITIL, etc.)
- Prior Helpdesk or MSP experience
9:00 AM – 5:00 PM EST | 9:00 PM – 5:00 AM PH Time
SalaryUSD 700–1000/month
LocationWork from Home
How to ApplySend your CV and portfolio to with the subject: Junior Helpdesk Technician Application.
#J-18808-Ljbffr-
Level 1 IT Helpdesk Support
4 days ago
Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱30,000 - ₱45,000 per yearCompany Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...
-
Lead Technician Level 3
4 days ago
Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱900,000 - ₱1,200,000 per yearAutomotive Lead Technician Level 3 – Role OverviewPosition Summary:The Automotive Lead Technician Level 3 is a senior-level technician responsible for diagnosing, repairing, and maintaining a wide variety of vehicles. This role often includes leadership responsibilities such as mentoring junior technicians, ensuring quality control, and occasionally...
-
Helpdesk Coordinator
2 days ago
Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time ₱900,000 - ₱1,200,000 per yearHelpdesk Coordinator Cebu City | Onsite | Full-timeThe Helpdesk Coordinator is responsible for ensuring the smooth flow of technical support operations by coordinating, scheduling, and triaging support tickets. You will serve as the communication bridge between partners, customers, technicians, and vendors, ensuring all parties are informed and issues are...
-
L2 IT Helpdesk Technician
4 days ago
Quezon City, National Capital Region, Philippines MicroSourcing Full time $4,000 - $6,000 per yearDiscover your 100% YOU with MicroSourcingPosition: L2 IT Helpdesk TechnicianLocation: Global One, Eastwood, Quezon CityWork setup & shift: Onsite | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...
-
L1 IT Helpdesk Technician
7 days ago
Quezon City, National Capital Region, Philippines Sourcefit Full time ₱250,000 - ₱500,000 per yearPosition Summary:This position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the status of the issue. You will also undertake maintenance of...
-
Junior Technician
4 days ago
Cabanatuan City, Central Luzon, Philippines Expressions Stationery Shop, Inc. Full time ₱300,000 - ₱420,000 per yearWe are looking for a Junior Technician to join our Fun Nation Amusement Center team. The role is responsible for ensuring that amusement machines are fully operational, safe, and well-maintained while delivering excellent customer service.Key Responsibilities:Diagnose, repair, and maintain amusement machines for optimal performanceMonitor and replenish...
-
Junior Technician
4 days ago
Dipolog City, Zamboanga Peninsula, Philippines Expressions Stationery Shop, Inc. Full time ₱150,000 - ₱250,000 per yearWe are looking for a Junior Technician to join our Fun Nation Amusement Center team. The role is responsible for ensuring that amusement machines are fully operational, safe, and well-maintained while delivering excellent customer service.Key Responsibilities:Diagnose, repair, and maintain amusement machines for optimal performanceMonitor and replenish...
-
L1 IT Helpdesk Technician
5 days ago
Bridgetowne Quezon City, Philippines Sourcefit Full time ₱400,000 - ₱600,000 per yearPosition Summary: This position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the status of the issue. You will also undertake maintenance of...
-
Junior Audio/Visual Technician
6 days ago
Quezon City, Philippines LSERV Corporation Full timeJob Requirements At least High School Graduate Experience as Junior Audio/Visual Technician Can start asap Responsibilities Set up and take down of live production and exalt equipment in CCF North Edsa and Overflow hall as Park Inn Hotel Operate live production equipment if no volunteer is available Audio mixer Computer/Laptop with ProPresenter software...
-
IT Helpdesk Supervisor
3 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeOverviewStaff4Me is seeking a skilled IT Helpdesk Supervisor to lead our helpdesk team in providing exceptional technical support to our clients. In this role, you will oversee daily operations, ensure consistent service delivery, and develop the team to meet evolving IT challenges.Key ResponsibilitiesManage and supervise the IT helpdesk team, ensuring...