Junior / Level 1 (IT) Helpdesk Technician

4 weeks ago


Quezon City, Philippines Remote VA Full time

Overview

Job Summary

RemoteVA PH is hiring a Junior / Level 1 Helpdesk Technician to provide the first line of IT support to our clients. You will be the initial point of contact for incoming helpdesk requests and will ensure client issues are quickly addressed or escalated with clear, friendly communication. If you enjoy problem-solving, have a passion for client service, and thrive in a remote IT support environment — we want to hear from you

Responsibilities
  • Customer Service & Support
    • Serve as the first point of contact for client support via phone, email, or ticketing system
    • Troubleshoot basic IT issues remotely and deliver a helpful, client-friendly experience
    • Communicate consistently with clients regarding the status of their requests
  • Ticket Management
    • Create, manage, and update service tickets using our internal system
    • Document work completed and ensure ticket details are up to date
    • Split multi-issue tickets and prevent ticket stagnation
  • Monitoring Tools
    • Review RMM dashboards and perform remedial actions per processes
    • Conduct regular system checks as scheduled
  • Project Support
    • Occasionally assist the Projects Team with remote implementations and rollouts
  • Communication & Reporting
    • Escalate complex tickets to senior technicians
    • Report risks, updates, or client outages promptly
    • Submit required timesheets and reports
  • Team Collaboration
    • Follow SOPs and scheduled tasks
    • Ensure security protocols are followed vigilantly
    • Actively contribute to team improvements and innovations
Skills & Qualifications

Required:

  • Strong communication and listening skills
  • Solid understanding of operating systems, networks, and common business applications
  • Problem-solving mindset with a client-first attitude
  • Fast and accurate typing while on calls
  • Strong IT literacy at an advanced user level

Preferred:

  • Familiarity with ticketing systems and RMM tools (Autotask, DattoRMM a plus)
  • Experience supporting Microsoft 365 and Google Workspace
  • IT certifications (MCP, MCSA, ITIL, etc.)
  • Prior Helpdesk or MSP experience
Schedule

9:00 AM – 5:00 PM EST | 9:00 PM – 5:00 AM PH Time

Salary

USD 700–1000/month

Location

Work from Home

How to Apply

Send your CV and portfolio to with the subject: Junior Helpdesk Technician Application.

#J-18808-Ljbffr

  • Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱30,000 - ₱45,000 per year

    Company Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...


  • Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Automotive Lead Technician Level 3 – Role OverviewPosition Summary:The Automotive Lead Technician Level 3 is a senior-level technician responsible for diagnosing, repairing, and maintaining a wide variety of vehicles. This role often includes leadership responsibilities such as mentoring junior technicians, ensuring quality control, and occasionally...


  • Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time ₱900,000 - ₱1,200,000 per year

    Helpdesk Coordinator Cebu City | Onsite | Full-timeThe Helpdesk Coordinator is responsible for ensuring the smooth flow of technical support operations by coordinating, scheduling, and triaging support tickets. You will serve as the communication bridge between partners, customers, technicians, and vendors, ensuring all parties are informed and issues are...


  • Quezon City, National Capital Region, Philippines MicroSourcing Full time $4,000 - $6,000 per year

    Discover your 100% YOU with MicroSourcingPosition: L2 IT Helpdesk TechnicianLocation: Global One, Eastwood, Quezon CityWork setup & shift: Onsite | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...


  • Quezon City, National Capital Region, Philippines Sourcefit Full time ₱250,000 - ₱500,000 per year

    Position Summary:This position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the status of the issue. You will also undertake maintenance of...


  • Bridgetowne Quezon City, Philippines Sourcefit Full time ₱400,000 - ₱600,000 per year

    Position Summary: This position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the status of the issue. You will also undertake maintenance of...

  • Junior Technician

    5 days ago


    Cabanatuan City, Central Luzon, Philippines Expressions Stationery Shop, Inc. Full time ₱300,000 - ₱420,000 per year

    We are looking for a Junior Technician to join our Fun Nation Amusement Center team. The role is responsible for ensuring that amusement machines are fully operational, safe, and well-maintained while delivering excellent customer service.Key Responsibilities:Diagnose, repair, and maintain amusement machines for optimal performanceMonitor and replenish...

  • Junior Technician

    5 days ago


    Dipolog City, Zamboanga Peninsula, Philippines Expressions Stationery Shop, Inc. Full time ₱150,000 - ₱250,000 per year

    We are looking for a Junior Technician to join our Fun Nation Amusement Center team. The role is responsible for ensuring that amusement machines are fully operational, safe, and well-maintained while delivering excellent customer service.Key Responsibilities:Diagnose, repair, and maintain amusement machines for optimal performanceMonitor and replenish...

  • Junior Technician

    5 days ago


    Cabanatuan City, Central Luzon, Philippines Laus Group of Companies Full time

    Experience with prestige vehicles is highly regardedTeam orientation and customer focused attitudeAbility to follow set processExcellent attention to detail and commitment to producing quality workGood time management skillsComfortable working in a target driven environmentGood interpersonal skillsWith at least 1 ( for Junior ) and 4 ( for Senior ) year/s...

  • Managers, Helpdesk

    5 days ago


    Quezon City, National Capital Region, Philippines Athena Full time

    Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...