Workforce Manager

4 weeks ago

Dumaguete, Philippines Straive Full time

About the Role : The WFM Manage r is responsible for optimizing workforce scheduling and staffing levels to meet operational needs while maintaining cost-effectiveness and employee satisfaction. Responsibilities : Forecasting : Develop and maintain accurate staffing forecasts based on historical data, sales projections, and other relevant factors. Analyze trends and adjust forecasts as needed. Scheduling : Create and manage daily, weekly, and monthly schedules for all assigned staff, ensuring adequate coverage and optimal resource allocation. Utilize WFM software to optimize schedules. Labor Cost Management : Monitor and control labor costs by analyzing variances, identifying areas for improvement, and implementing cost-saving strategies. Performance Analysis : Track key performance indicators (KPIs) related to staffing, service levels, and employee productivity. Identify areas for improvement and implement corrective actions. Communication and Collaboration : Communicate effectively with supervisors, team leads, and employees regarding scheduling changes and performance expectations. Collaborate with other departments (e.g., sales, marketing) to ensure alignment with business objectives. Problem Solving : Proactively identify and resolve scheduling conflicts and operational issues. Develop and implement solutions to improve efficiency and productivity. Training and Development : Provide training and support to staff on WFM software and scheduling best practices. Compliance : Ensure adherence to all relevant labor laws and company policies. System Maintenance : Maintain and update WFM software and related systems. Continuous Improvement : Identify opportunities to improve scheduling processes and optimize workforce utilization. Budget Management : Contribute to the development and management of the department's budget. Qualifications : At least a two-year college undergraduate degree 5+ years of experience in a WFM role, preferably in a fast-paced environment. Proven experience in using WFM software (e.g., Workforce Management, Kronos, etc.). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Ability to work independently and as part of a team. Strong understanding of labor laws and regulations. Experience with forecasting and scheduling methodologies. Ability to manage multiple priorities and meet deadlines. Experience in a customer-facing environment. Experience with data analysis and reporting tools. Required Skills : Strong analytical and problem-solving skills, Excellent communication and interpersonal skills, Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Preferred Skills : Experience with forecasting and scheduling methodologies, Experience in a customer-facing environment, Experience with data analysis and reporting tools. Equal Opportunity Statement : We are committed to diversity and inclusivity in our hiring practices. #J-18808-Ljbffr

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