IT Process Excellence

Join to apply for the IT Process Excellence & MIS Officer role at East West Banking Corporation 1 day ago Be among the first 25 applicants Join to apply for the IT Process Excellence & MIS Officer role at East West Banking Corporation Get AI-powered advice on this job and more exclusive features. About The JobLocation: Makati CityCorporate Title : Senior Assistant Manager to Senior ManagerWork Arrangement: HybridOur Information Technology team is looking for experienced professionals to join us in Makati City with the role of IT Process Excellence & MIS Officer.In this role, you will drive IT process improvements, manage service delivery metrics, and ensure accurate reporting across information systemsenhancing operational efficiency and delivering strategic data insights.Your dream. Our focus.East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.What The Role Will EntailLead IT process improvement initiatives and optimize service delivery performance Manage reporting systems to ensure timely, accurate insights and operational transparency Drive data-driven decision-making through strategic analysis of IT metrics and processes What We're Looking ForBachelor's degree in Information Systems, Information Technology, Business Administration, or a related field Professional certification in Lean Six Sigma, ITIL, or other recognized process excellence methodologies, demonstrating a strong commitment to operational efficiency and continuous improvement. Proven experience in IT process improvement, service management, and MIS reporting, with a solid background in IT operations, project management, or governance. Proficiency in data visualization and reporting platforms such as Power BI, including experience in automating reports and developing self-service BI dashboards. Working knowledge of ITIL, process mapping tools, and performance analysis to drive operational efficiency. Strong analytical and problem-solving skills, paired with excellent communication abilities to translate complex data into clear, actionable insights. What You Can Expect From Joining Our TeamCareer development and training opportunities Competitive salary package and benefits Performance-based incentives and recognition programs to reward high-performing individuals Opportunity to work with industry experts and be mentored by them Defined career progression paths to guide you in your professional growth Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Banking Referrals increase your chances of interviewing at East West Banking Corporation by 2x Get notified about new Information Technology Manager jobs in Makati, National Capital Region, Philippines . 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