Strategic CSR Operations Leader for Large Teams

DetailsTASKSEVERYDAYWorld's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and a lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and PhilippinesWe are looking for:TEAM LEADERS / TEAM MANAGERS / OPERATIONS MANAGERS Core Responsibilities:Responsible for a wide...

As a Senior Operations Manager for the CSR account, you will be responsible for overseeing day-to-day operations, driving performance metrics, ensuring client satisfaction, and leading a team of operations managers, team leaders, and customer service agents. You will serve as the main point of contact between the client and internal stakeholders to ensure...

We're Hiring: Team LeaderJoin the leadership force at Strategic Office Support Inc.Do you thrive on empowering others, optimizing performance, and driving team success? Strategic Office Support Inc. is looking for a Team Leader who will champion people development, process execution, and operational excellence.Key ResponsibilitiesSet clear goals and inspire...

Position:Operations Team LeaderLocation:Quezon CityOverview:Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback, and performance evaluations. Handles escalated calls and supports agents in complex customer interactions....

A dynamic service solutions company in Cebu City is seeking an experienced operational leader to oversee daily operations and implement strategic plans. The ideal candidate has at least 4 years of experience in operational leadership, with proven skills in client relationship management, finance, and team leadership. This role offers opportunities for...

We’re urgently hiring a Team Leader to join our dynamic BPO team in Cebu! If you have strong leadership skills and a passion for driving performance, growth, and collaboration, we’d love to have you on board. What You’ll Do: Set clear goals and motivate team members. Foster an inspiring, open communication culture. Oversee daily operations, delegate...

Customer Service Representative – Healthcare Account (Cebu IT Park) Location: eBloc 3, Asiatown IT Park, Apas, Cebu CitySchedule: Shifting (aligned with U.S. business hours)Employment Type: Full-Time | Paid Training Provided Join our growing team as a Customer Service Representative for a U.S. Healthcare account and build a stable, rewarding career in one...

Job Title:Team LeaderJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a...

We're Hiring: Team Leader (BPO Setup) Are you a results-driven leader with a passion for coaching and developing high-performing teams? Join XtendOps as a Team Leader and take charge of driving operational excellence and client satisfaction from legal intake law firm account. Location: Onsite – Cebu Schedule: Night shift Experience: At least 2 years...

Role Overview:The Team Leader – Customer Service Operations is responsible for leading a team of customer service representatives in a fast-paced, 24x7x365 operational environment. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for...