Accounts Payable Specialist

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a dependable and detail-oriented Accounts Payable / T&E Specialist to join our global finance team. This outsourced role will support critical day-to-day operations in vendor payments and employee expense processing. The ideal candidate is organized, proactive, and skilled in handling high-volume transactions while maintaining exceptional communication with vendors and internal stakeholders.

This highly visible role requires collaboration across departments, precision in transactional processing, and adherence to internal controls and compliance requirements. You will be instrumental in ensuring timely and accurate payment cycles and employee expense support.

Key Responsibilities:

• Process vendor invoices in NetSuite and/or Coupa, ensuring proper coding, approvals, and timely payments
• Review and reconcile vendor statements; resolve discrepancies and vendor inquiries
• Support month-end close by ensuring all AP transactions are posted accurately and on time
• Review and process employee expense reports in Expensify; ensure compliance with T&E policy
• Audit 1,000+ receipts monthly for compliance with Delegation of Authority (DOA) and T&E policies
• Maintain accurate transaction records; assist with audit support (internal/external) as needed
• Communicate with employees to resolve receipt issues and policy questions
• Escalate repeat non-compliance cases to finance management
• Assist with vendor onboarding and maintaining accurate supplier records
• Monitor aging reports and follow up on overdue items
• Collaborate with Procurement, FP&A, and U.S. Finance teams to resolve issues
• Crosstrain across AP functions and provide backup support as needed
• Coordinate quarterly/year-end audit support and payroll data from Expensify
• Other tasks and special projects as assigned

Qualifications & Skills:

• Bachelor’s degree in accounting or related field preferred
• Experience in ERP systems (e.g., NetSuite, Coupa) and expense platforms (e.g., Expensify) highly preferred
• Strong analytical and problem-solving abilities
• High attention to detail with a commitment to accuracy and compliance
• Comfortable managing high-volume transactional work in a deadline-driven environment
• Strong written and verbal English communication skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to work independently and handle multiple priorities
• Experience with global teams and working across time zones a plus
• Professional demeanor and confidentiality awareness
• Team-oriented, collaborative mindset

Company Benefits

• Company stocks
• Annual merit increase based on performance
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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