300 Call Center Agents Needed

4 days ago

Quezon City, Philippines Sapient Global Services Full time

Overview

300 Call Center Agents Needed - Voice and Non-Voice accounts - NCR. On-site - Quezon City. No Experience Required. High/Senior High School. Full-time.

Responsibilities
  • Handle customer inquiries, provide solutions, and resolve issues across various channels.
  • Offer accurate information about products, services, and company policies.
  • Process orders, returns, and account updates efficiently.
  • Maintain high standards of customer service and satisfaction.
  • Meet performance targets for productivity, quality, and customer satisfaction.
  • Document interactions and transactions accurately.
Qualifications
  • High school diploma or equivalent required; customer facing work experience is a plus.
  • No prior customer service experience necessary—we provide comprehensive training
  • Strong communication and interpersonal skills.
  • Attention to detail and effective problem-solving abilities.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Proficiency with customer service tools and systems is a plus but not required.
Benefits
  • Incentives
  • 13th Month Pay
  • HMO
  • Employee Discount

Additional notes: Government mandated benefits, notes on working location, and safety reminders are managed by the employer. If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID or requires guarantee or property, report it immediately.

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