Customer Care Representative

7 days ago

Davao de Oro Philippines V-Call Center Link Inc. Full time

Job Description Handle inbound and outbound customer inquiries regarding billing, sales, and service concerns in a professional manner. Provide accurate information and resolutions to customer accounts, ensuring a positive customer experience. Process account updates, adjustments, and requests while maintaining data confidentiality and accuracy. Upsell or cross-sell products and services when appropriate to meet performance targets. Collaborate with internal teams to escalate and resolve complex customer issues. Meet individual and team performance metrics, including quality, productivity, and sales goals. Document customer interactions in the system following company standards. Maintain compliance with company policies, procedures, and customer service standards. Qualifications At least 1 year of CSR experience in billing and/or sales account in a BPO setting. At least 2 years in college OR Senior High School graduate. Strong communication and interpersonal skills with the ability to handle customer concerns effectively. Proficient in problem-solving, negotiation, and handling objections. Willing to work onsite Flexible to work on shifting schedules, weekends, and holidays if required. Tech-savvy and able to navigate multiple computer systems simultaneously. VCC Link Inc. Digital Marketing V-Call Center Link Inc. If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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