Flexible Benefits Administration Sr. Analyst

The Role As a Senior Analyst within the GBC, you will contribute as part of a team involved in a number of activities to support our international benefits offerings including: Managing our global benefits survey database activities and production of reports used for project and research based work Managing the global coordination of benefits for our international clients Coordinating the placement of benefits for our clients in key international markets Project managing and service deliver for flexible benefit schemes The ideal candidate will be detail-oriented and have excellent data manipulation skills. Candidates will likely have a primary focus on one of the four areas above but will have exposure to and opportunities to work across all four. You will have the opportunity to: Develop technical knowledge of benefits plans around the world Develop data, process, and project management skills Data management and reporting activities Actively participate in the planning and preparation process for client benefits Work with configuration and consulting team members to upload and review data in key databases Perform and review data validation and processing work using agreed upon tools, standards and techniques Produce and review validation queries following standards and workflow Develop and review data discrepancy reports Develop data field calculations Assist users with system and provide ongoing technical support Key Activities Support global benefits coordination and brokerage and international benefits consulting Compile global benefits management reporting and consolidation Support renewal activities Collect, validate and clean benefits enrolment and eligibility data Assist with enrolment processes and ensure dependent data is updated Check monthly vendor invoices and perform premium estimates and reconciliation Support claims management and tracking processes Support benefit audit processes Support interactions between clients, WTW and vendors Project Manage and service delivery of flexible benefit plans Help create processes and SLAs for flexible benefit clients Direct client communication Learn and master Flex tools and applications Understand and become the SME of Flex products Collaborate across teams (H&B, GBC, Configuration, HR, RSG and local teams) Collect, scrub, analyze and interpret client data Prepare reports for both internal and external clients Manage client expectations and account management Communicate on a peer-basis with consultants and clients Reach out to other teams to get the job done Assist with Enrolment, claims, FSA calculations, download information and train clients and/or colleagues on the use of tools Performance Objectives Excellence Apply practice-specific technology and provide high quality services to internal and external Willis Towers Watson clients Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes Significant attention to detail and excellent data manipulation skills Provide input on product and process improvements People Build relationships internally and collaborate effectively on teams both in the office and virtually across regions Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices Clients Work with Team Leader to ensure that each project is completed on time and meets quality standards Respond to all requests and communications effectively and efficiently Increase efficiency within client teams by identifying ways to improve processes Financial Meet productivity goals Monitors project progress, developing solutions for overcoming obstacles Maintaining accurate time records Qualifications The Requirements Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint) Experience with data validation and manipulation in data management tools (advanced Excel skills are essential) Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose Strong written and verbal communication skills; Ability to ask the right questions and seek help where appropriate Strong client service orientation Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate Structured problem solving and analytical thinking Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition Previous benefits or insurance experience is a plus Proficiency in English required, proficiency in one additional language preferred WTW is an Equal Opportunity Employer #J-18808-Ljbffr