People Services Team Lead

4 weeks ago


Philippines General Motors Full time

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as onsite. This means the successful candidate is expected to report to the GM Philippines office on a full-time basis.

The Role

The VPP Team Lead’s primary objective is to support baseline agents in achieving performance goals, emphasizing a “fix it right the first time” approach to enhance the overall customer experience. Additionally, the VPP Team Lead plays a critical role in ensuring that business intelligence generated from VPP translates into successful sales.

What You\'ll Do
  • Day-to-Day Operations: The VPP Team Lead oversees the daily operations of their team, as defined by the VPP Business Unit.
  • Operational Improvements: Recognizes and recommends operational enhancements to boost agent performance.
  • Coaching and Counseling: Provides guidance, coaching, and counseling to team members.
  • Performance Reviews: Conducts regular performance reviews to assess individual and team performance.
  • Clear Communication: Achieves team results by effectively communicating job expectations.
  • Additional Duties: Undertakes other tasks and responsibilities assigned by the leadership team.
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