Systems Analyst

4 weeks ago

Taguig, Philippines Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description Key Responsibilities Technical Support Provide Level 1 and 2 technical support for SAP Ariba modules (Sourcing, Procurement, Contracts, Supplier Management, etc.). Troubleshoot and resolve system issues, including integration errors, configuration problems, and user-reported incidents. Assist in system configuration, testing, and deployment of enhancements or new features. Support user training and onboarding for SAP Ariba functionalities. System Configuration & Maintenance Configure templates, fields, approval workflows, and user groups in SAP Ariba based on business requirements. Assist in integration setup and testing between SAP Ariba and S/4HANA, including PO, invoice, and supplier data flows. Project and Operational Support Collaborate with Procurement, Finance, and IT teams to support BAU operations and project rollouts. Participate in design workshops and requirement gathering sessions for configuration and enhancement planning. Document support cases, resolutions, and system changes for audit and knowledge base purposes. Required Skills and Qualifications Strong understanding of SAP Ariba modules and procurement processes. Experience in system analysis, troubleshooting, and technical support. Familiarity with integration points between SAP Ariba and SAP S/4HANA. Proficiency in data analysis and reporting tools (Excel, SQL, or similar). Excellent communication and documentation skills. Ability to manage multiple support tickets and prioritize effectively. Experience with incident management tools (e.g., ServiceNow, Jira). Knowledge of ITIL practices is a plus. Job Category: IT - Application Development Posting End Date: 09/12/2025 #J-18808-Ljbffr

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