Sr. HR Manager

7 days ago

Metro Manila Philippines Compass Experience Labs Full time

Overview We have an immediate need for an HR professional to join our growing team. This role will assist in all areas of HR management and development. Compass partners with businesses to determine needs and provide customized customer care solutions. Our mission as a boutique customer contact center is to consistently deliver experiences that enhance customer loyalty and help grow the business. We foster an environment that encourages positivity, personal growth, teamwork, and opportunities for advancement. Visit compassexperiencelabs.com to learn more. Responsibilities Employee Relations/Labor Relations: Facilitate employee discipline discussions with the Committee on Employee Discipline; manage employee investigations and disciplinary actions, counselling, and other sensitive HR matters; ensure faithful compliance with Philippine labor laws and stay updated on regulatory changes; oversee the entire employee separation process from notice receipt to clearance completion; represent the company in labor complaints with the Department of Labor and Employment (DOLE) and National Labor Relations Committee (NLRC); conduct quarterly Employee Announcement and Updates Meetings; provide HR expertise in Employee Relations, Employee Development and Coaching in company policy, compensation and benefits inquiries; analyze and improve organizational effectiveness through development and implementation of strategies and programs to enhance culture, productivity, and employee engagement. Policies and Procedures Formulation: Formulate and write policies and procedures as needed; update written policies and procedures to document changes in process, guidelines, and governing regulations. Strategic HR Partnership and Business Operations Partnership: Partner with top management to effectively implement HR policies, procedures, and practices; advocate the company’s vision, mission, and values in meetings and strategy execution; educate and coach department managers on performance management and employee development goals; ensure utilization of HR analytics and related data to influence people-related issues. Change Management & Transformation: Lead change management strategies for organizational shifts, restructures, and transformation programs; act as a trusted advisor during periods of ambiguity to help leaders navigate change with clarity and empathy. Learning and Development: Collaborate with the Learning and Development Department on value-added training programs; drive and deliver operational support to achieve on-time completion and implementation of identified training programs; monitor timely closure of New Employee Immersion Program. Requirements and Characteristics 5 to 8 years of experience as a Sr. Manager HRBP managing Employee and Labor Relations Comprehensive knowledge of Philippine Labor Law Thorough working knowledge of HR best practices; payroll processing experience is a plus Proficient computer skills including Google Suite; preferably Microsoft Word, PowerPoint, and Excel Strong organizational skills and attention to detail Ability to function independently in a fast-paced environment Ability to interface effectively with a diverse, remote workforce Professional and customer-oriented demeanor Education and/or Experience Well-rounded HR professional HR certification preferred Excellent communication skills Availability Full Time - 40 hrs/week Monday-Friday - business hours Applicants must have strong internet connection to support systems #J-18808-Ljbffr

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