
Quality Assurance Analyst
3 weeks ago
Quality Assurance Analyst
Location: Mandaluyong, National Capital Region, Philippines
Responsibilities- Conduct thorough evaluations of calls to assess the quality and effectiveness of interactions.
- Verify that agents follow established procedures, compliance guidelines and regulatory requirements.
- Collaborate with various stakeholders to develop projects based on findings and improve existing processes.
- Identify discrepancies and areas of improvement in communication, negotiation, and problem-solving skills of agents.
- Conduct refresher, calibration sessions, and retraining for quality-related modules.
- Participate in process alignment discussions with the Operations team and other concerned teams.
- Monitor and prioritize customer complaints, product defects, or service issues.
- Analyze patterns in issues to detect recurring problems or areas for improvement.
- Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases.
- Audit cases for high-impact customer issues and conduct RCA for complaints.
- Assist in creating and refining internal escalation procedures, ensuring clarity and efficiency.
- Regularly submit weekly and end-of-month reporting, and incident report documentation.
- Perform ad hoc tasks.
- Working experience in Microsoft Office or similar tools used for handling data and quality monitoring.
- Ability to work in a fast-paced and results-oriented culture.
- Keen attention to detail and strong analytical abilities.
- A strong QA and market research background is a plus.
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
-
Quality Assurance Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Gourmet Foods Manufacturing Corp Full time ₱600,000 - ₱1,200,000 per yearGourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of...
-
Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
-
Quality Assurance Analyst
4 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
-
Associate Quality Assurance Analyst
2 days ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
-
Business Analyst/Quality Assurance
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Tritel Communications Full time ₱300,000 - ₱600,000 per yearReports to: The BA/QA will report to the Project Management Team Director.Job Overview:We are looking for a Business Analyst / Quality Assurance personnel to join our team and help with testing products to meet our organization's quality standards.As Business Analyst, you will be the vital link between our information technology capacity and our business...
-
Training & Quality Assurance Analyst
5 days ago
Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱900,000 - ₱1,200,000 per yearWe're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...
-
Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines SID Global Solutions APAC Full timeOverview Job Title: Quality Assurance Analyst (Mid-Level - Manual) Location: Mandaluyong City / Makati City Employment Type: Contract Work Schedule: Day shift Level: Mid-Senior Experience Required: Minimum 4-6 years Responsibilities Review and analyze system specifications and business requirements Collaborate with cross-functional teams to ensure...
-
Quality Assurance Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full time ₱40,000 - ₱120,000 per yearJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation.The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
-
BPO Quality Analyst
3 weeks ago
Mandaluyong, Philippines ISTA Solutions Full timeOverview ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our clients....
-
HR Services Senior Analyst
3 weeks ago
Mandaluyong, Philippines Vertiv Full timeHR Services Senior Analyst (Quality Assurance) Vertiv Mandaluyong, National Capital Region, Philippines Overview Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical...