Quality Assurance Analyst

7 days ago


Mandaluyong, Philippines Monee Full time

Quality Assurance Analyst Location: Mandaluyong, National Capital Region, Philippines Responsibilities Conduct thorough evaluations of calls to assess the quality and effectiveness of interactions. Verify that agents follow established procedures, compliance guidelines and regulatory requirements. Collaborate with various stakeholders to develop projects based on findings and improve existing processes. Identify discrepancies and areas of improvement in communication, negotiation, and problem-solving skills of agents. Conduct refresher, calibration sessions, and retraining for quality-related modules. Participate in process alignment discussions with the Operations team and other concerned teams. Monitor and prioritize customer complaints, product defects, or service issues. Analyze patterns in issues to detect recurring problems or areas for improvement. Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases. Audit cases for high-impact customer issues and conduct RCA for complaints. Assist in creating and refining internal escalation procedures, ensuring clarity and efficiency. Regularly submit weekly and end-of-month reporting, and incident report documentation. Perform ad hoc tasks. Qualifications Working experience in Microsoft Office or similar tools used for handling data and quality monitoring. Ability to work in a fast-paced and results-oriented culture. Keen attention to detail and strong analytical abilities. A strong QA and market research background is a plus. Additional Details Seniority level: Associate Employment type: Full-time Job function: Customer Service #J-18808-Ljbffr



  • Mandaluyong City, National Capital Region, Philippines Gourmet Foods Manufacturing Corp Full time ₱600,000 - ₱1,200,000 per year

    Gourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleJob Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of...


  • Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full time

    Job Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...


  • Mandaluyong, Philippines SJ Group Full time

    SJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...


  • Mandaluyong City, National Capital Region, Philippines Tritel Communications Full time ₱300,000 - ₱600,000 per year

    Reports to: The BA/QA will report to the Project Management Team Director.Job Overview:We are looking for a Business Analyst / Quality Assurance personnel to join our team and help with testing products to meet our organization's quality standards.As Business Analyst, you will be the vital link between our information technology capacity and our business...


  • Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱400,000 - ₱800,000 per year

    We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. You'll audit interactions, analyze data, update materials, and drive continuous service improvement and productivity in a fast-paced...


  • Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱900,000 - ₱1,200,000 per year

    We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...


  • Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full time ₱40,000 - ₱120,000 per year

    Job Summary:The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation.The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...

  • Quality Analyst

    5 days ago


    Mandaluyong, Philippines Chubb Full time

    Position Key Responsibilities The Quality Analyst is responsible for promoting, supporting and executing the Quality Assurance program for either the Commercial Tower or Consumer Tower of Chubb Business services through the following key responsibilities: Develop working knowledge of all processes, systems and applications involved in QA review activities...

  • Quality Analyst

    2 weeks ago


    Mandaluyong, Philippines ibex Full time

    ibex Mandaluyong, National Capital Region, Philippines Quality Analyst Role at ibex – Ensures CSRs deliver performance in line with company and client quality values. Assesses call quality and assists in process improvement. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to...

  • Quality Analyst

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Chubb Full time ₱900,000 - ₱1,200,000 per year

    Claims Quality AnalystRole Purpose:The primary responsibility of this role is to audit claims to ensure compliance with the Company's Operational Guidelines (COG) standards.Key Responsibilities:Conduct thorough audits of claims to assess compliance with COG standards and internal policies.Review and analyze claims documentation, ensuring accuracy and...