Quality Analyst

5 days ago

Mandaluyong, Philippines Chubb Full time

Position Key Responsibilities The Quality Analyst is responsible for promoting, supporting and executing the Quality Assurance program for either the Commercial Tower or Consumer Tower of Chubb Business services through the following key responsibilities: Develop working knowledge of all processes, systems and applications involved in QA review activities for the LOB he/she will support Execute established sampling methodology and perform quality audit Escalate and communicate detailed information about calls/cases monitored to all clients and Quality Assurance Supervisor Be an expert on QA guidelines and policies Lead/participate calibration sessions with Operations, Training, and internal quality members. Engages and communicates to all levels of the business as needed pertaining but not limited to individual and team performance, critical errors, error trends, root causes and possible solutions. Qualifications Internal Candidate need to meet the following: Must be in their current role for a minimum of one (1) year Must have a rating of “Meeting Expectations” in their most recent performance review Must be meeting individual quality targets for the last six (6) months Must not be currently enrolled in Performance Improvement Program or any similar performance improvement initiative in the past year Must not have received a disciplinary sanction of “Written Warning” or greater within the last one (1) year #J-18808-Ljbffr

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