HEAD, CUSTOMER EXPERIENCE

5 days ago

Makati, Philippines Metrobank Full time

Overview Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach Position Title: Head, Customer Experience Responsibilities Manage day-to-day operational definitions/parameters for excellent customer service programs and a high performing Service Quality Department. Responsible for achieving a balanced scorecard or attaining all established performance metrics for Service Quality Department and Complaints Management for the Consumer Business Sector. Identify service excellence focus of the Sector to be able to provide customers with differentiated level of service vs. competitors. Coordinate with different Consumer Business Sector business units on optimizing Service Level Agreements. Prepare relevant reports on Customer Experience Management including regulatory reports required for Management and regulatory bodies. Work with direct reports and key officers from other divisions to conduct regular operations reviews of different products and programs to ensure adherence to processes designed to optimize effectiveness. Manage and oversee the customer feedback system that would allow for a more efficient data collection system, in-depth analysis of operations and effective action planning. Review customer journeys, terms and conditions, promotion mechanics, concept papers, customer touch points to ensure that customer pain points are mitigated. Utilize complaints management reports and other Voice of the Customer Data to formulate strategies and action plans to support the business outcome of the Consumer Business Sector. Proactively contribute to

  • HEAD, CUSTOMER EXPERIENCE

    7 days ago

    Makati, Philippines Metrobank Full time

    Overview Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling...

  • Head, Customer Experience

    6 days ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱1,200,000 - ₱2,400,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Customer Relations

    2 days ago

    Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per year

    Company DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...

  • Head of Customer Lifecycle Marketing

    2 weeks ago

    Makati, Philippines SAVii Full time

    SAVii is on a mission to revolutionize the employee wellness landscape. Since our founding in 2017, we’ve been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. At SAVii, leadership means more than just guiding the team; it means setting the stage for change. We...

  • Head Chef

    3 weeks ago

    Makati, Philippines Little Seoul F&B Food Services Full time

    Overview ZHUBAJIE PREMIUM RESTAURANT is seeking an experienced and visionary Head Chef to join our culinary team in our restaurant located in the heart of Makati City. As Head Chef, you will be responsible for overseeing all aspects of our kitchen operations, from menu planning and recipe development to budgeting and staff management. This is a full-time...

  • Head of Finance

    4 weeks ago

    Makati, Philippines Viajero Rent A Car Full time

    Overview Viajero Rent A Car provides affordable, top-of-the-line car leasing services with a strong focus on customer satisfaction. The company has built trust with a diverse clientele from various countries by offering safe and secure travel across Metro Manila and the provinces of the Philippines. With brand new, well-maintained cars and accommodating...

  • Head of Legal

    3 weeks ago

    Makati, Philippines Paynamics Technologies Inc. Full time

    Overview Position: Head of Legal Company Overview: Paynamics is a leading payment solutions provider in the Philippines, offering innovative and secure payment services to businesses of all sizes. Our goal is to provide our clients with the best payment solutions that meet their unique needs and help them grow their businesses. We are currently seeking a...

  • Assistant Head Chef/ HEAD CHEF

    1 week ago

    Makati City, National Capital Region, Philippines Rue Bourbon Full time ₱240,000 - ₱300,000 per year

    Purpose / Position SummaryHead Chef/ Assistant Head Chef plays a vital role in supporting the Head Chef in overseeing kitchen operations, ensuring the preparation and presentation of high-quality dishes, and maintaining a well-organized and efficient kitchen. This role involves leading the kitchen team in the Head Chef's absence, contributing to menu...

  • Head of Operations

    22 hours ago

    Makati, Philippines Cartrack Full time

    Job Summary:We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Head of Operations to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • MIS & Planning Department Head

    7 days ago

    Makati, Philippines RCBC Full time

    Overview RCBC MIS & Planning Department Head role based in Makati, National Capital Region, Philippines. Join to apply for the MIS & Planning Department Head role at RCBC. Responsibilities The Department Head's job is to create an information network system for the utilization of Management as well as the different units in SMEBG in evaluating the...