Collections Associate

Join to apply for the Collections Associate role at myGwork - LGBTQ+ Business Community 22 hours ago Be among the first 25 applicants Join to apply for the Collections Associate role at myGwork - LGBTQ+ Business Community This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DescriptionWorking within a team, you will be responsible for ensuring that the outstanding invoices of the clients of Health and Benefits Philippines are updated, and Providers are paid upon due date. Also responsible in monitoring commissions, which should be accounted for as they come due.The RoleAs you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.Performance ObjectivesClientsUse a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis. Record accurate records of client communications Investigate and resolve occurrences of unallocated cash ExcellenceAchieve a variety of targets, based upon qualitative and quantitative measures Continually re-prioritize an ever-changing workload, ensuring activity is focused towards achieving a variety of targets Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required Ensure tasks are performed in accordance with Service Level Agreement objectives Contribute ideas and actions towards the continuous improvement of processes within area of influence Understand and apply Willis Towers Watson’s Billing processes, policies, procedures and internal control standards. PeopleLiaise with multiple stakeholders (Providers, Clients, Consultants, GBC Country Team) regularly regarding all aspects of collection activity performance Interface with other Global Benefits Center associates to ensure compliance with cross-team responsibilities Work effectively within the team dynamics QualificationsThe RequirementsExperience working in a business-to-business Billing and Collections / Credit Control environment. Well versed in aging and bad debts report as well as understanding Creditable Withholding tax. Ability to interpret and analyze financial data. Experience of working in an environment communicating with English speaking clients Strong fluency in written and spoken English Ability to articulate and communicate professionally is essential Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail) Ability to work well under pressure and meet ever changing deadlines and stretching targets Adaptable, able to learn new processes, concepts, and skills Ability to professionally handle and resolve, exceptions, and disputes. Strong knowledge of MS Excel WTW is an equal opportunity employer Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Accounting/Auditing and Finance Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x Get notified about new Collections Associate jobs in Taguig, National Capital Region, Philippines . Manila, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 2 months ago Manila, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 month ago Makati, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 1 week ago Pasig, National Capital Region, Philippines 1 year ago Pasay, National Capital Region, Philippines 4 weeks ago Makati, National Capital Region, Philippines 3 weeks ago Makati, National Capital Region, Philippines 9 months ago Makati, National Capital Region, Philippines 1 month ago Mandaluyong, National Capital Region, Philippines 4 weeks ago Makati, National Capital Region, Philippines 5 days ago Makati, National Capital Region, Philippines 2 weeks ago Pasig, National Capital Region, Philippines 2 weeks ago Pasig, National Capital Region, Philippines 4 months ago Pasig, National Capital Region, Philippines 6 months ago Pasig, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 2 months ago Accountant (Accounts Receivable) - Night Shift Pasig, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 6 months ago Manila, National Capital Region, Philippines 12 months ago Pasig, National Capital Region, Philippines 16 hours ago Muntinlupa City, National Capital Region, Philippines 3 days ago Makati, National Capital Region, Philippines ₱17,000.00-₱18,000.00 1 month ago Pasig, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 12 months ago Marikina, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 5 months ago Makati, National Capital Region, Philippines 3 days ago Pasig, National Capital Region, Philippines 4 months ago Taguig, National Capital Region, Philippines 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr