Hardware Support Engineer

3 days ago


Mandaue, Philippines Panoptyc Full time

About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far‑reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. About the Role We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays. This role is critical to ensuring reliable operation of our distributed hardware infrastructure and supporting new installations across multiple locations. Core Responsibilities Field Device Management Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices Perform remote firmware updates and configuration changes across distributed hardware Diagnose and resolve hardware connectivity, performance, and operational issues Coordinate with field technicians for on‑site installations and repairs when remote resolution isn’t possible System Administration Managing installations of POSIX/Linux‑based embedded systems, AWS IoT, Windows services and field devices Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules Implement automated monitoring and alerting for device health and performance Maintain device inventory, documentation, and configuration management systems Installation Support Support new location installations by configuring devices pre‑deployment Create and maintain installation procedures and technical documentation Provide technical guidance to field installation teams Validate device functionality and network connectivity post‑installation Infrastructure Optimization Analyze device performance data to identify optimization opportunities Implement standardized configurations and deployment procedures Develop automation scripts for routine maintenance and monitoring tasks Collaborate with engineering teams on device selection and deployment strategies Required Qualifications Technical Skills 3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions) Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC) Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration Command‑line proficiency with bash/shell scripting for automation Experience with remote device management and monitoring tools Hardware Knowledge Knowledge of POS integration and transaction data handling Experience with embedded Linux systems and ARM‑based hardware Additional Requirements Strong analytical and problem‑solving skills for remote troubleshooting Excellent documentation and communication skills Ability to work independently and manage multiple concurrent issues Experience with ticketing systems and incident management processes Willingness to provide occasional after‑hours support for critical issues Preferred Qualifications Administration of applications running on AWS (EC2, S3, IoT, ECS, Fargate, Cloudwatch etc..) 2+ years experience writing and maintaining Python scripts or applications Understanding of IP camera systems and video streaming protocols (RTSP, ONVIF) Experience with configuration management tools (Ansible, Docker, IoT/Greengrass, K8s) Knowledge of video analytics or retail technology systems Experience with database systems for device logging and monitoringCertification in Linux administration (RHCE, LPIC) or network management Previous experience in retail, security, or IoT device management Work Environment Primarily remote work with occasional travel to installation sites Standard business hours with on‑call rotation for critical system support Collaborative environment working with field technicians, engineering, and operations teams Fast‑paced environment supporting rapid expansion of device deployments Growth Opportunities Lead technical projects for large‑scale device deployments Mentor junior technical staff and field technicians Contribute to engineering decisions on hardware selection and architecture Develop expertise in emerging IoT and edge computing technologies Contribute to our Gitops culture by contributing code and our CICD pipelines Why Join Panoptyc? Competitive salary and benefits Be part of a rapidly growing team reshaping retail security Full remote work flexibility with a dynamic, global team Opportunity to work with cutting‑edge data tools and technologies Job Details: Full‑time status (40 hours per week) Able to work during US Eastern time zone Up to $30 USD/hr Location: Remote #J-18808-Ljbffr



  • Mandaue, Philippines Aboitiz Power Full time

    Select how often (in days) to receive an alert: The position is responsible for providing technical support in the creation, development, improvement, and modification of standards, guidelines, and procedures on the planning, design, installation, maintenance & operation of Aboitiz Power Distribution Utilities transmission and distribution lines. Job...


  • Mandaue, Philippines Starburst Full time

    About the role The Technical Support Engineer (TSE) acts as a Starburst SME for a book of enterprise accounts. The TSE is responsible for answering technical questions within standard and custom deployment environments and assisting with supported LTS upgrades. The TSE coordinates closely with Support leadership, Engineering, Product and Accounts teams to...

  • Technical Support

    2 weeks ago


    Mandaue City, Central Visayas, Philippines ActiveSystems Software Inc Full time ₱200,000 - ₱240,000 per year

    HIRING | Technical SupportQualificationsBachelor's Degree in Information Technology or equivalentFresh Graduates knowledgeable with MySQL Server are welcome to applyFast learner and enjoys working with different database technologiesStrive to meet customer satisfaction and service level objectivesWith high level of curiosity for research and...

  • Network Engineer

    4 weeks ago


    Mandaue, Philippines MicroSourcing Full time

    Overview Join to apply for the Network Engineer - Flexible Work Setup role at MicroSourcing . Position: Network Engineer Location: Global one, Eastwood, Libis, QC, Philippines Work setup & shift: Flexible work setup | Day shift Why join MicroSourcing You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one,...


  • Mandaue, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Project Engineer

    3 weeks ago


    Mandaue, Philippines San Miguel Corporation Full time

    Job Summary This role supports the Project Manager in planning, executing, and overseeing engineering and construction projects. It contributes to the growth of the Feeds Business by facilitating new facility development, integrating advanced process technologies, and supporting product rollouts. Under the guidance of site managers, the Project Engineer...

  • Quality Engineer

    3 weeks ago


    Mandaue, Philippines University of Cebu Medical Center Full time

    JOB SUMMARY: Facilitates projects and initiatives that improve the service performance and cost position of operational activities in the General Services department and other support services by employing analytical skills, six sigma tools, lean processes and fresh ideas. Support in company engagements for continuous improvement. QUALIFICATIONS: Graduate of...


  • Mandaue, Philippines Buscojobs Full time

    Overview This is a remote position. Company Overview Staff Outsource Solutions is a global provider of staffing solutions, accessing staff from different continents with expertise across a broad spectrum of skills and experience. We design and execute staffing solutions for clients across various business sectors, focusing on people and process to enhance...


  • Mandaue, Philippines Sourcefit Full time

    Overview Position Summary: This position provides fast and useful technical assistance on computer systems. You will test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows, document user requests and update client trouble tickets with the status of the issue. You will also undertake maintenance...

  • Mechanical Engineer

    4 weeks ago


    Mandaue, Philippines Foxcon Total Solutions Inc. Full time

    Overview Foxcon Total Solutions Inc. is a leading System Integrator and Contractor of Auxiliary, Fire Protection Systems, Electrical, and Mechanical works, offering reliable and up-to-date solutions and expert service nationwide. The company provides total solutions from assessment and design to installation, maintenance, and support for high-rise...