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Service Operations Supervisor
4 weeks ago
Overview
SMDC Pasay, National Capital Region, Philippines
Job DescriptionPlatform operations and related responsibilities for assigned service(s).
- Platform Operation Management of Assigned Service(s): Implement changes and service requests according to predefined procedures (e.g. patch or bugfix deployment, maintenance activities); consolidate and endorse platform CI properties to CMDB Manager; create reports such as platform performance and problem status; execute platform security (create and maintain users, roles and privileges); assess and monitor platform performance; perform platform patching, tuning and hardening; forecast platform growth for capacity management.
- Platform Production Management of Assigned Service(s): Troubleshooting for application and support; monitoring of application; management of external systems, D365 and .NET platform; website and application management; UNIX and Linux system administration; AWS or Microsoft Azure cloud management; Windows server management; plan, review and update Method of Procedures (MOP); prepare, analyze and update Service Checklist; set up and update preventive maintenance checklist.
- Level 3 Support of Assigned Service(s): 24x7 On-call Incident Analyst for escalated incidents; troubleshoot incidents with severity 1 and 2; provide regular updates according to agreed Turn Around Time (TAT); liaise with next level support engineer for unfamiliar incidents; perform Root Cause Analysis (RCA) for recorded problems and incidents.
- Platform Design Solution of Assigned Service(s): Evaluate new platform solutions (products and features); set up development environment for platform type approvals; act as consultant relevant to existing platform solutions; conduct failure point analysis for cross-platform systems.
- Perform other job-related duties as assigned.
- Minimum 4 years working experience in platform administration and management
- Cross-Platform Administration (Cloud, Linux & Windows; Linux is a must)
- Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
- Solid knowledge in system management including backup/recovery, monitoring, performance tuning, optimization, and hardening
- Computer-literate with proficiency across software and applications (e.g. Microsoft O365, OutSystems, DotNet, etc)
- Knowledge in IT governance framework similar to ITIL
- Exceptional listening and written/verbal communication skills
- Mid-Senior level
- Full-time
- Information Technology
- Information Services
