Service Delivery Manager
3 weeks ago
Responsibilities Initial Service Design and Implementation (Establishment Phase): Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives. Stakeholder Engagement: Act as the primary liaison with internal and external stakeholders, ensuring alignment and clear expectations throughout the setup process. Transition to Steady-State Operations: Oversee setup of service management processes, operational readiness, and transition planning. Ongoing Service Management (Operational Phase): Service Management & Improvement: Oversee the day-to-day managed service operations and POS platform operations. Regularly review processes for efficiency and effectiveness, implementing improvements as required. Identifying needs. Determining the need for updates and upgrades for the customer. SLA & Performance Management: Ensure SLA compliance, monitor service performance metrics, and make data-driven adjustments to maintain or improve service levels. The SDM will monitor indicators to guarantee that systems, procedures, and methodologies are in place to support outstanding service delivery Financial Management: Manage budgets and expenses related to the service, ensuring financial objectives align with customer contracts and internal goals. Quality Assurance: Lead efforts to maintain high-quality service delivery by monitoring KPIs, managing risks, and implementing quality control measures. Customer Relationship Management: Serve as the escalation point and trusted advisor for the customer’s leadership, driving satisfaction through proactive communication and responsive service adjustments. Requirements. At least 5 years experience as Service Delivery Manager Proven Service Delivery Management experience, ideally in the retail industry and specifically with POS systems. Experience in service design and implementation, including transitioning from project deployment to steady-state operations. Strong SLA / KPI management capabilities, with a track record of monitoring performance and driving continuous improvement. Solid technical knowledge of POS systems, IT infrastructure, and cloud technologies. Proficiency in project and service management methodologies such as ITIL, PMP, or Agile. Excellent stakeholder management and communication skills, capable of engaging with both customer leadership and technical/operations teams. Strong problem-solving and incident management skills, able to make sound decisions under pressure. Based in the Philippines, with the ability to embed within a customer squad and work on-site. Preferred Qualifications Hands-on experience managing POS systems for large-scale retail or convenience store chains. Background in POS vendors or large SI companies handling retail solutions. Experience in convenience and fuel-related system operations or deployments. Professional certifications such as PMP, ITIL, or Agile/Scrum Master. Prior experience working in Agile team structures, closely collaborating with product owners and squads. #J-18808-Ljbffr
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Warehouse Manager
4 weeks ago
Quezon City, Philippines Delivery Hero Full timefoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...
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Warehouse Manager
2 weeks ago
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Zamboanga City, Philippines Somewhere Full timeJoin to apply for the Service Delivery Manager (Philippines) role at Somewhere Get AI-powered advice on this job and more exclusive features. Job Details Job Title: Service Delivery Manager Location: Fully Remote (Must align with Australian business hours; candidates from the Philippines are encouraged to apply) Employment Type: Full-time / Contract Reports...
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Associate, Account Management
2 weeks ago
Baguio City, Cordillera, Philippines Delivery Hero Full time ₱250,000 - ₱500,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
