Service Delivery Manager

3 weeks ago

Zamboanga City, Philippines Somewhere Full time

Join to apply for the Service Delivery Manager (Philippines) role at Somewhere Get AI-powered advice on this job and more exclusive features. Job Details Job Title: Service Delivery Manager Location: Fully Remote (Must align with Australian business hours; candidates from the Philippines are encouraged to apply) Employment Type: Full-time / Contract Reports To: Program Director Job Overview We are seeking two Service Delivery Managers (SDMs) to provide ongoing customer support and relationship management for our global device lifecycle programs. These programs help enterprise customers manage critical events like employee onboarding and offboarding. The ideal candidate will have strong experience in IT services and customer relationship management. Key Responsibilities Customer Advocacy: Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction. Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution. Service Monitoring: Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time. Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed. Process Improvement: Serve as the bridge between customers and our internal teams, providing valuable insights and feedback to enhance workflows and service quality. Required Qualifications Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology. Language Skills: Well-spoken and well-written English is required. Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms. Collaboration: Proven ability to coordinate across distributed teams and global stakeholders. Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management. Hiring Process There will be two interviews for each role. What We Offer Impact: A fully remote role with regional ownership and visibility in a global program. Environment: A collaborative, customer-centric work environment. #J-18808-Ljbffr

  • Warehouse Manager

    4 weeks ago

    Quezon City, Philippines Delivery Hero Full time

    foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

  • Warehouse Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Delivery Hero Full time ₱30,000 - ₱60,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Warehouse Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Delivery Hero Full time ₱1,500,000 - ₱3,000,000 per year

    Company Description "To be the most loved everyday food and groceries destination" - that's our mission at foodpanda.foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

  • Associate, Account Management

    2 weeks ago

    Baguio City, Cordillera, Philippines Delivery Hero Full time ₱1,500,000 - ₱3,000,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Associate, Account Management

    2 weeks ago

    Baguio City, Cordillera, Philippines Delivery Hero Full time ₱250,000 - ₱500,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Team Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines NISPI Full time ₱1,920,000 - ₱2,160,000 per year

    We are seeking a Service Delivery Team Manager who will play a key role in growing the leaders who grow our teams. In this role, you will directly support a group of Service Delivery Team Leads and indirectly guide multiple SRE teams across various customer environments. You will foster a culture grounded in our BVMMs (Beliefs, Vision, Mission, and Methods)...

  • Associate, Account Management

    2 weeks ago

    Baguio City, Cordillera, Philippines Delivery Hero Full time ₱250,000 - ₱500,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Manager

    2 weeks ago

    Sorsogon City, Philippines Zevo Group Full time

    Service Delivery Manager - Remote - Philippines Application Deadline: 18 November 2025 Department: Global Service Delivery Employment Type: Permanent - Full Time Location: Philippines Description Job Title: Service Delivery Manager Reporting To: Global Service Delivery Director Location: Philippines Work Type: Remote Role Overview The Service Delivery...

  • Service Delivery Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    I DUTIES AND RESPONSIBILITIESInvolved in the creation Service Level AgreementsFacilitates periodic evaluation and negotiation of SLA's.Translates customer requirements into working instructions for Service Delivery.Mitigating and solving escalations with urgency and determinationProvide regular update to customers for on-going activities such as...

  • Head of IT Service Delivery

    2 weeks ago

    Cebu City, Philippines Cobden & Carter International Full time

    The Head of Managed IT Services is a hands-on operational leader responsible for managing external IT service delivery across desktop support, server support, and M365 tenancy services. This role addresses critical technical capability gaps that currently impact service delivery and requires someone who lives in the operations daily managing service...