Senior IP Customer Engineer

6 days ago

Taytay, Philippines HTK Full time

Select how often (in days) to receive an alert: Senior IP Customer Engineer Work arrangement: Hybrid Role Overview To provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units. Key Responsibilities Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers; As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.; To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site; Provide 2nd level support to the NOCs for such services and be an escalation point for such issues; Work with the core engineering team to resolve higher level problems and implement solutions per request; Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI. Perform tasks within Virtual Team structures on an ad hoc basis; Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCWGlobal client base (external/internal); Ad hoc activities as assigned by Management from time to time; To be 24/7 on-call, and be participated in the team`s on-call routine to ensure around clock support Profile Customer-oriented, self-motivated and tactful in dealing with other people across different functions; Well versed in spoken English Good communication (especially telephonic), presentation and interpersonal skills; Team player Minimum Experience/Qualifications Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies 5-8 years of relevant working experience At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools #J-18808-Ljbffr

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