Assistant Mall Manager

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Posted today

Assistant Mall Manager

The Assistant Mall Manager is responsible for ensuring profitable mall operations in accordance with Management's directives and income expectations. The incumbent shall implement programs for the constant enhancement of the physical value of the mall by creating strategies in order to ensure a safe and secure environment that will encourage customers to continually patronize mall products and services. He/She shall likewise effectively and consistently implement policies, guidelines, and procedures across all areas in conformance with the standards set by the company, government regulations, and statutory requirements in support of the objectives of maximizing shareholder\'s return and maintaining leadership in the retail industry.

Educational Requirement

  • Qualified candidates must have a Bachelor\'s Degree in Engineering (Electrical and Mechanical), Commerce, Marketing, Business Management, or any other related course.

Experience Requirement

  • The Assistant Mall Manager shall have extensive experience and a proven track record in Marketing and Sales, Property Development, Building Administration, Customer Service, and Business Operations in a managerial capacity
  • Excellent communication skills and ability to relate well with all levels of the organization

Work Location

SM Neo Verde, City of Santa Rosa, Laguna

Customer Service

Posted today

Job Description

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Responsibilities

  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy

Qualifications we seek

Minimum Qualifications

  • High School or Senior High School Graduate
  • Customer service experience, preferably in financial services
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

Open to flexible schedule, including evenings and weekends

Note: Genpact boilerplate and equal opportunity statements are included in this posting.

Food for clarity: other posted roles

Customer Service roles in Pasig, Taguig, and other locations with varied requirements and benefits described in the postings. These include overviews of responsibilities such as handling customer inquiries, account management, and process development, as well as qualifications ranging from High School to college degrees and experience in customer service, banking, logistics, and call center environments. Each posting lists location, compensation ranges, and benefits, and many emphasize equal opportunity employment statements and guidance against application fees.

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