Service Quality Assurance Specialist

5 days ago

Mandaluyong, Philippines Asticom Technology Inc Full time

Key Responsibilities Data Management and Processing Extract, clean, and validate data from multiple sources, including CEI/CEM systems, trackers, and Google Sheets. Conduct manual processing and extraction of Key Quality Indicators (KQI) and customer metrics. Correlate various datasets (Programs, KQIs, and on-ground insights) to identify performance trends and improvement opportunities. Manage manual updating and maintenance of program and performance trackers. Archive reports and maintain proper documentation of data and reports for audit and reference. Reporting and Visualization Develop and maintain visual reports and dashboards for territory and national-level insights. Summarize data findings into clear, concise reports for both technical and non-technical audiences. Provide quality insights based on correlated datasets to highlight performance gaps and improvement areas. Generate periodic performance summaries with actionable recommendations for management review. Service Incident and Problem Management Support Identify and validate service degradations and network problems at town or element level. Create and track service incident and problem tickets in coordination with VASD, SPB, and SA teams. Support monitoring and reporting during planned events, including coordination, execution follow-up, and post-mortem analysis. Cross-Functional Coordination Collaborate with internal teams to align reporting requirements and support timely delivery of insights. Support solution tracking, progress follow-through, and execution monitoring for assigned programs and events. Qualifications Bachelor’s degree in Information Technology, Statistics, Engineering, or related field. At least 1 year of experience in data analysis, reporting, or network performance management. Strong proficiency in Excel/Google Sheets; experience with visualization tools (e.g., Power BI, Tableau, Data Studio) is an advantage. Analytical mindset with attention to detail and data accuracy. Good communication and presentation skills, able to translate data into clear insights. Experience with telecom performance data or service quality monitoring is preferred. #J-18808-Ljbffr

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