Business Analyst

4 weeks ago

Pasig, Philippines Acquire Intelligence Full time

Join to apply for the Business Analyst role at Acquire Intelligence . We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Position Summary The Business Analyst (BA) is responsible for analyzing business processes, identifying performance gaps, and recommending data-driven solutions to improve efficiency, productivity, and profitability. The role requires strong analytical, communication, and collaboration skills to translate operational insights into actionable strategies that drive organizational success. Key Responsibilities Data Analysis and Reporting – Proactively gather, interpret, and analyze operational data to identify trends, risks, and opportunities. Develop dashboards, scorecards, and analytical reports to support data-driven decision-making. Maintain performance tracking tools (e.g., RPH, AHT, CSAT, QA, revenue, productivity, attrition). Conduct variance and root cause analysis to explain performance deviations and provide actionable insights. Business Process Improvement – Map and evaluate current business processes to identify inefficiencies and improvement opportunities. Propose automation, standardization, or process redesign initiatives to enhance overall productivity. Partner with OPEX, Operations, WFM, Quality, and Training teams to drive process optimization initiatives. Track the success of improvement projects using metrics and defined KPIs. Stakeholder Management – Work closely with Operations and Support Teams to gather requirements and present insights. Participate in client or internal calibration meetings to report findings and recommend solutions. Communicate analytical results effectively through clear visualizations, reports, and presentations. Project and Initiative Support – Support rollout of new initiatives, pilots, or client-driven projects by providing data validation and monitoring success metrics. Document business requirements and maintain alignment between technical and business teams. Ensure that all initiatives are measurable and tied to clear performance outcomes. Qualifications At least 2–4 years of experience in business analysis, reporting, or process improvement (BPO experience preferred). Proficient in Excel (advanced formulas, pivot tables, macros) and data visualization tools (e.g., Power BI, Tableau, Looker Studio). Strong analytical, critical thinking, and problem-solving skills. Excellent communication and presentation skills. Experience in SQL, VBA, or automation tools is a plus. Core Competencies Analytical Thinking and Problem Solving Business Process Understanding Data Visualization and Storytelling Collaboration and Stakeholder Management Strategic and Commercial Awareness Attention to Detail and Accuracy Proactive Join the A-Team and experience the A-Life #J-18808-Ljbffr

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