Learning & Organizational Development Manager (E-learning)

Learning & Organizational Development Manager (E-learning)

TaskUs Pasig, National Capital Region, Philippines

The Learning and Organizational Development Manager will do both, be an individual contributor, and lead and mentor a team of Learning Experience Designers (LXD) and provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

SPECIFIC RESPONSIBILITIES

The Learning and Organizational Development Manager will:

• Facilitate and deliver different in-person and virtual leadership and organizational development training program and workshops
• Hire, train, mentor and evaluate staff to ensure seamless execution of instructional design initiatives.
• Provide instructional design services to the following key functions:
• Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
• Operations Management, Quality and PST to address performance gaps in production
• Organizational Development (OD) for continuing education and skills enhancement
• Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
• Collaborate with the E-Learning (Multimedia Development and LMS Administration workstreams) and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:
• Analyzing learning needs
• Determining required skills and competency levels
• Identifying training objectives and performance targets
• Scoping/outlining training content
• Building training curriculum/lesson plan
• Writing storyboards/scripts
• Designing facilitator and participant guides
• Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
• Creating knowledge and skills assessments
• Evaluating learning effectiveness
• Discover and implement techniques to drive online learning adoption and content usage.
• Continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation.

The success of the Learning and Organizational Development Manager will be measured through:

• Implementing training programs and workshops that reflect a learner-centered teaching philosophy
• Improving learning transfer
• Achieving appropriate contractual client metrics
• Adhering to agreed timelines

EDUCATION

Bachelor’s degree or equivalent in Instructional Design or closely related degree.

WORK EXPERIENCE

• 3-5 years facilitating and delivering different Leadership and Organizational Development training programs and workshops
• 3-5 years designing learner-centered, different Leadership and Organizational Development training programs and related training materials
• 3-5 years conducting learning needs analyses to identify situations addressable by training solutions
• Working knowledge of adult learning, instructional design, and evaluation principles and practices
• Drafting measurable training goals and learning objectives (in all three learning domains)
• Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

• E-Learning Authoring Tools:
• Proficiency in using industry-standard e-learning authoring tools such as Articulate Storyline, Rise, or similar tools to create interactive and engaging digital content.
• Learning Management Systems (LMS):
• Familiarity with learning management systems to manage, deliver, and track e-learning courses. Knowledge of popular LMS platforms like Moodle, Blackboard, Canvas, or similar systems.
• Multimedia Development:
• Skills in multimedia development, including graphic design, video editing, and audio production to enhance the visual and auditory components of e-learning courses.
• Awareness of adaptive learning technologies that personalize the learning experience based on individual learner needs.
• E-Learning Standards and Protocols:
• Understanding of e-learning standards such as SCORM (Sharable Content Object Reference Model) and xAPI (Experience API) to ensure interoperability and tracking capabilities.

OTHER SKILLS

• Displayed history of designing, developing, and implementing different leadership and organizational development programs
• Strong understanding of leadership and organizational development principles
• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
• Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
• Demonstrated ability to interact with peers, management and other departments in a professional manner
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Strong organizational and interpersonal management skills
• Ability to manage time effectively and efficiently
• Self-motivated and directed with keen attention to detail

Required:

• Willingness and ability to travel to TaskUs and/or our client sites in BGC and Quezon City to facilitate training programs and workshops on multiple days, as per business need