Systems Technician

Technical Support Representative

Overview: Technical Support Representatives are responsible for handling and resolving customer inquiries, questions, complaints, and billing concerns with courtesy and professionalism. You will utilize all resources available to Tier 1 Representatives and offer alternative solutions when appropriate if the issue is beyond training or scope, with the objective of resolving the customer’s concerns.

Responsibilities:

• Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism.
• Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility, with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Requirements:

• At least collegiate education is required.
• At least 1 year of working experience in Technical Support is required for this position.
• Above average English communication skills.
• Basic knowledge on VOIP, networking, routers and modems.
• Strong customer service orientation.
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment.
• Aptitude and ability to work efficiently in a highly demanding, team-oriented, and fast-paced environment (plus).
• Networking, IT or telecommunications certification is a plus.
• Applicants must be amenable to working night shifts.

Perks & Benefits:

• WFH & Equipment Provided
• 30% Night Differential
• Complete Govt Benefits
• HMO via Maxicare from day 1, Php 250k/year (3 FREE DEPENDENTS, same coverage)
• Dental coverage
• Out-patient medical reimbursements
• Rice Allowance
• Monthly incentives
• Performance increases
• Complete attendance incentives
• Internet allowance

Job Types: Full-time, Permanent

Salary: Up to Php45,000.00 per month

Additional Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee stock ownership plan
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Experience:

• Technical Support Representative: 1 year (preferred)

Language:

• English (preferred)

Pasig, Palawan Gratitude Inc.

Posted today

Overview: Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment with opportunities to grow your potential and develop your career.

Responsibilities:

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications:

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Proficiency with Windows operating systems
• Strong organization and prioritization skills
• TP PSG

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits:

• Flextime
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Other similar positions include:

• Email & Chat Support Technical Account 100% (Pasig, Palawan Transec BPO Solutions, Inc.)
• Back Office Support / Tech Support / Non-voice and 100% Non-voice variations with similar requirements

Note: This description consolidates multiple postings for similar roles in Pasig/Palawan and maintains the core responsibilities, requirements, and benefits while avoiding unrelated site-wide boilerplate.