Payment Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Onsite Payment Specialist opportunity in Makati with Unity Communications. The role focuses on patient account inquiries, payment resolution, and negotiating billing arrangements, with an emphasis on high-quality service and policy adherence.

Responsibilities
  • Handle a high volume of telephone calls
  • Communicate with patients in a clear, timely, and positive manner
  • Maintain adequate documentation, database, and confidentiality at all times
  • Collaborate with other departmental and hospital associates
  • Keep a working knowledge of departmental and hospital policies and procedures
  • Maintain an average hold time of twenty seconds
  • Be at or above the average number of set daily calls and contacts
  • Retain a call handle time average of five minutes or below
  • Keep an after-call work time of 33% or less of the total talk time
  • Maintain a call review minimum standard of 95% or more
  • Reach a pause time goal of 17% or less of the total adjusted pause time
  • Verify and update patient demographics on every call
  • Maintain 100% quality customer service
  • Assist in training new patient advocates
  • Review, update, and maintain policies and procedures
  • Perform other duties assigned by management
What You Must Possess
  • Excellent communication and interpersonal skills
  • Professional attitude during urgent or confrontational situations
  • Effective critical thinking, problem-solving, and decision-making skills
  • Independent and team-oriented working attitude
  • Computer proficiency
  • Ability to learn quickly and navigate effectively through multiple systems
  • Organizational skills and attention to detail
  • Flexibility and ability to meet deadlines
  • Proactive approach to prioritizing needs and managing resources effectively
  • Ability to multitask with a high level of accuracy and efficiency
  • Working knowledge of HIPAA and Red Flag regulations
  • Compliance with patient privacy at all times
What You Shall Receive
  • HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
  • Full-time position
  • Monday to Friday, night shift
  • On-site work setup
Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. Unity Communications is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity. Glassdoor-referenced sentiment highlights are included in the description.

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