Customer Success Manager I WFO I Night Shift

Overview

We’re Hiring: Customer Success Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a new Customer Success Manager join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Customer Success Manager

Work Arrangement: Work From Office

Location: Makati

Schedule: NIght Shift

• Oversee the full customer lifecycle for assigned accounts – onboarding, training, usage optimization, renewals, and expansion – with a hands-on, proactive approach tailored to the nuances of hospitality and retail
• Build and maintain strong relationships with key stakeholders (e.g., GMs, Ops Directors, IT leads), mitigate churn risk, and identify upsell and cross-sell opportunities to support account growth
• Understand the operational realities of restaurants, retail chains, and hotels. Offer best practices and strategic insights that help customers optimize labor, scheduling, inventory, compliance, and workforce engagement using our SaaS platform
• Ensure successful deployment and continuous adoption of key features across all customer locations. Leverage product usage data and customer feedback to drive meaningful engagement

• 3+ years of experience in Customer Success, Account Management, or similar client-facing roles within the SaaS industry
• Experience working with or serving restaurant groups, retail chains, or hotel operators
• Proficiency in CRM tools (e.g., Salesforce), and communication platforms (e.g., Outlook, Microsoft Teams, Slack)
• Bachelor's degree in Business, Hospitality Management, or related field (or equivalent experience)
• Experience with enterprise SaaS deployment in multi-unit restaurant, hotel, or retail organizations
• Familiarity with workforce management, POS integrations, or compliance platforms in hospitality/retail tech stacks
• Customer Success certifications (e.g., SuccessCOACHING, TSIA, or SuccessHACKER)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• Company-provided PC/Laptop and fiber internet connection
• Weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children
• Participate in CS Social Clubs and Special Interest Groups
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - to be used for bidding useful items

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. Please use a clean, distraction-free background and speak clearly and articulately.