Senior Operations Manager
3 days ago
Responsibilities Meet all Client Service Level Agreements (deliverables) Ensure the team understands client specific training requirements / needs etc. Analyze performance results of the team and implement process improvements Determine appropriate staff levels and implement strategies to ensure efficient operations Work with support departments to ensure staffing strategies are effectively executed Support the data collection for billing process, billable/non-billable hours & preparation of Invoice Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates Act as single point of contact for the team leads for all their client and team member needs and create a harmonious work environment Escalate performance related issues with respect to his TL to management in a timely manner. Escalate client complaints to Ops Head and resolve escalated customer issues, CAPA to be followed. Performs any other duty assigned by respective Ops Head Act as authorized person for sanctioning team leads leave thru HRIS Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team leads to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. Ensure that the team’s adherence to QMS and ISMS standards like ISO 9001:2000 and ISO 27001. SKILL SET: Preferably Total 5-8 years of experience in the BPO\Healthcare Graduate of any Bachelor's degree preferably in Life Sciences Preferably minimum 5 years of managerial experience Candidate Profile: Excellent leadership and interpersonal relationship skills Strong process management and planning skills Embraces change and thinks operationally to achieve business goals Proven process improvement experience #J-18808-Ljbffr
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Senior Operations Manager
2 weeks ago
Pasig, Philippines Acquire Intelligence Full timeSenior Operations Manager – Acquire Intelligence Acquire Intelligence is an award‑winning global outsourcer providing contact center and back‑office services to leading clients worldwide. Join a workplace where innovation and teamwork combine to support the most exciting missions in the world. Job Summary We are seeking an experienced Senior Operations...
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Senior Operations Manager
3 weeks ago
Pasig, Philippines SMS Global Technologies Inc. Full timeJoin to apply for the Senior Operations Manager role at SMS Global Technologies Inc. Responsibilities Provide overall direction, strategy, and leadership for the company in alignment with corporate goals and the healthcare industrys transformation needs Lead the development and execution of business plans, innovation roadmaps, and strategic initiatives to...
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USRN Senior Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines HLH Consulting Group Full time ₱1,500,000 - ₱3,000,000 per yearThis is a full-time remote role for a USRN Senior Operations Manager / Associate Director. The individual in this role will oversee daily operations, manage team performance, ensure compliance with industry standards, and drive strategic goals. Responsibilities include mentoring and leading teams, enhancing operational efficiencies, managing budgets, and...
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Pasig, Philippines AHA! Behavioral Design Full timeWe’re Hiring: Senior Manager for Operations and Finance Hybrid | Based in Metro Manila | Mon–Fri, 9AM–6PM (2–3x/week onsite) Apply now and help power meaningful work behind the scenes! About the Role AHA! Behavioral Design is looking for aSenior Manager for Operations and Finance who will lead the charge in ensuring that our internal operations are...
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Senior Operations Director
4 weeks ago
Pasig, Philippines Acquire Intelligence Full timeJoin to apply for the Senior Operations Director role at Acquire Intelligence . We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title Senior Operations Director...
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USRN Senior Operations Manager
1 week ago
Pasig, Philippines HLH Consulting Group Full timeUSRN Senior Operations Manager / Associate Director This is a full-time remote role for an USRN Senior Operations Manager / Associate Director. The individual in this role will oversee daily operations, manage team performance, ensure compliance with industry standards, and drive strategic goals. Responsibilities include mentoring and leading teams,...
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Senior Operations Director
4 weeks ago
Pasig, Philippines Acquire Full timeSenior Operations Director page is loaded## Senior Operations Directorlocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R11412We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to...
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Senior Operations Director
2 weeks ago
Pasig, National Capital Region, Philippines Valmont Couture Full time ₱1,500,000 - ₱2,500,000 per yearCompany DescriptionFor nearly 80 years, Valmont Couture has been a global leader in providing products and solutions that support vital infrastructure and advance agricultural productivity. We are committed to customer-focused innovation that delivers lasting value. Valmont serves two primary segments — agriculture and infrastructure — with seven...
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Were Hiring: Senior Operations Manager
4 weeks ago
Pasig, Philippines GGAS Services Full timeWe’re Hiring: Senior Operations Manager – Healthcare Account Location: Ortigas (Onsite) Shift: Night Shift, follows US Holidays Compensation: PHP 150,000 – Position Overview We are looking for an experienced Senior Operations Manager to lead and oversee healthcare BPO operations. The ideal candidate will have strong leadership skills, healthcare...
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Operations Manager
2 weeks ago
Pasig, Philippines Zen Dental Spa and Aesthetic Center Corp. Full timeZen Dental Spa and Aesthetic Center Corp. is seeking a qualified candidate for an on-site position in Pasig, requiring 3-5 years of experience and a Bachelor's degree. Job Description Oversee daily operations to ensure efficiency and effectiveness across all departments. Develop and implement operational strategies that align with the overall business goals....
