Senior Operations Director

Senior Operations Director page is loaded## Senior Operations Directorlocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R11412We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldJob Title: Senior Operations Director Company: Acquire Intelligence Philippines Inc. Job Summary: We are seeking an experienced and dynamic Senior Operations Director to join our team at Acquire Intelligence Philippines Inc. The successful candidate will be responsible for overseeing and optimizing all operational aspects of our organization, ensuring efficiency, productivity, and continuous improvement across all departments. Job Responsibilities: • Develop and implement strategic operational plans aligned with company goals and objectives • Manage and coordinate activities across multiple departments, including production, logistics, customer service, and quality control • Analyze and optimize business processes to improve efficiency and reduce costs • Establish and monitor performance metrics and KPIs for operational excellence • Lead and mentor a team of operations managers and supervisors • Collaborate with other executive team members to drive company growth and profitability • Ensure compliance with all relevant regulations and industry standards • Manage budgets and resource allocation for operational activities • Identify and implement new technologies and systems to enhance operational capabilities • Foster a culture of continuous improvement and innovation within the organization Job Qualifications: • Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred • 10+ years of experience in operations management, with at least 5 years in a senior leadership role • Proven track record of successfully leading and improving operational performance in a fast-paced environment • Strong analytical and problem-solving skills with the ability to make data-driven decisions • Excellent leadership and team management abilities • Outstanding communication and interpersonal skills • Proficiency in project management and process improvement methodologies (e.g., Six Sigma, Lean) • Knowledge of industry best practices and emerging trends in operations management • Ability to work under pressure and manage multiple priorities simultaneouslyJoin the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at#J-18808-Ljbffr