Customer Service

16 hours ago

Mandaue, Philippines Outsourced Full time

Customer Service & Administrative Assistant Join to apply for the Customer Service & Administrative Assistant role at Outsourced Company Description Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Job Description The Customer Service & Administrative Assistant will support day‑to‑day operations, manage customer communications, and handle administrative tasks to ensure smooth business processes. This role requires strong communication skills, attention to detail, and basic problem‑solving abilities. Key Responsibilities Answer incoming customer phone calls and provide support Process purchase orders from sales inbox Manage product code and description reconciliation Handle stock inquiries and order status updates Provide customer service for resellers Manage administrative tasks during non‑phone hours Required Skills Excellent verbal communication in English Strong attention to detail Basic critical thinking and problem‑solving abilities Proficiency in email and order processing systems Ability to work 9am-6pm Sydney time Preferred Qualifications Previous customer service or administrative experience Familiarity with sales order processing Comfortable with multicultural communication Work Set-up Homebased Schedule 7AM-4PM Manila Time Seniority level Entry level Employment type Full-time Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Outsourced by 2x #J-18808-Ljbffr

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