GBSBusiness Transformation PMO Senior Process Improvement Manager

Overview

The Business Transformation PMO Senior Process Improvement Manager is an individual contributor role directly reporting to the ADP Philippines Director of Business Solutions. This role drives planning and managing medium-to-large projects and leads to the delivery of Business Transformation projects across multiple Business Units or across the Organization. This role will work with Business Unit Leaders, Global Solutions Organization, and cross functional teams in the Shoring location to achieve a culture of continuous improvement.

• To develop key work streams of continuous improvement projects in close liaison with the identified stakeholders service improvement and efficiency savings.
• To oversee the execution of innovation and strategic initiatives and ensure that continuous improvement approach is delivered in accordance with project management, including taking the lead on ensuring quality feasibility studies, business cases, and timelines for evaluation of continuous improvement projects.
• To support large-scale enterprise-wide projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives. Integrates how the big picture of the initiatives comes together from definition through implementation on implications across the business units.
• To ensure appropriate links with other projects and strategies are aligned and ensure that appropriate ownership across the project team.
• To provide a governance structure. This role ensures accountability and enables the predictability of the outcomes of each transformation initiative.
• To develop and mentor the Project Manager that directly reports to this role and manages on a day to day basis the Project Team Members in line with the project.
• To carry out such other duties that are required by the Business Solutions Senior Manager and Shared Services Director
• To create and maintain the Project in Workfront, including but not limited to the following deliverables: Weekly meeting status reports, Project Action Plans, Project Risks, Project Assumptions, misc. emails related to the project.
• To support the project team with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes. Surfaces capacity, pacing, resourcing issues and any other red flag issues needing leadership attention.
• To ensure effective stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process.
• To create a measurement system and/or tool to assess awareness, understanding, buy-in and support of change management activities
• To develop a feedback mechanism at strategic touch points to facilitate open discussions of organizational improvement opportunities

REQUIREMENTS

• Bachelor’s Degree or Equivalent work experience
• Minimum 5 years’ experience in Process Improvement and Transformation Projects using LEAN, 6-Sigma and similar framework
• Six Sigma (Green or Black Belt) certification is preferred
• Substantial experience of leading continuous improvement and business transformation and program and project management in large complex in a BPO/KPO environment
• Ability to structure ambiguous problems and develop qualitative and quantitative approaches / methodologies for identifying and assessing various options to address these problems
• Proven history in teaching designing large scale global service delivery programs in BPO /KPO environment
• Proven experience of project management and effective change management
• Strong consultative and interpersonal skills including negotiation skills with the ability to drive for clarity and results when faced with significant ambiguity
• Strong Facilitation and Presentation skills with the ability to interface with Senior Leaders
• Strong leadership skills including the ability to manage matrix teams
• Ability to work in varied work environments and schedules as required by the Projects
• Strong business acumen – Can understand the business implications of various approaches
• Team player (displays enthusiasm, confidence & commitment)

COMPETENCIES

• Good time management, multitasking and stress management to be able to ensure that tasks get completed on time
• Good level of indirect leadership in order to drive different groups of people to fulfill their responsibilities
• Maintaining focus to deliver results in a fast-pace and diverse environment
• Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations
• Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values
• Sharing ideas and information across diverse audiences to drive business success