Learning and Development Management Trainee

4 weeks ago

Quezon City, Philippines Holy Trinity University Full time

Overview

As a Learning and Development Management Trainee, you’ll be part of a dynamic team that equips our service-focused departments (sales, retail, customer service) with the know-how, skill, and confidence to consistently serve our customers with genuine and caring service.

Responsibilities
  • Standardization of Best Practices
    • Learn from our veterans and identify the key quality quotient that differentiates good work from excellent work.
    • Identify the gaps in current practices that result to operational challenges and propose process-driven and service-oriented solutions.
    • Collaborate with leaders, members to define best practices and processes.
    • Document standards and operating procedures as these are established, updated, or overhauled.
  • Design and Implementation of Training and Accreditation Systems
    • Design appropriate training programs that focus on mastering processes for accurate, timely service.
    • Create engaging and effective training materials, activities that equip our front service personnel with the knowledge and skills to respond to our customers' needs.
    • Develop and execute reliable assessments that determine readiness of trainees to perform operations and provide sincere service.
    • Conduct onboarding and refresher training sessions for front service departments.
  • Champion Excellence through Performance Evaluation
    • Define and implement sustainable ways to measure performance.
    • Monitor performance and provide feedback to guide continued development.
    • Serve as the expert on front service operations and customer experience.
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