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Learning and Development Management Trainee
4 weeks ago
As a Learning and Development Management Trainee, you’ll be part of a dynamic team that equips our service-focused departments (sales, retail, customer service) with the know-how, skill, and confidence to consistently serve our customers with genuine and caring service. What you will do Standardization of Best Practices Learn from our veterans and identify the key quality quotient that differentiates good work from excellent work. Identify the gaps in current practices that result to operational challenges and propose process-driven and service-oriented solutions Collaborate with leaders, members to define best practices and processes Document standards and operating procedures as these are established, updated, or overhauled. Design and Implementation of Training and Accreditation Systems Design appropriate training programs that focus on mastering processes for accurate, timely service Create engaging and effective training materials, activities that equip our front service personnel with the knowledge and skills to respond to our customers' needs. Develop and execute reliable assessments that determine readiness of trainees to perform operations and provide sincere service Conduct onboarding and refresher training sessions for front service departments Champion Excellence through Performance Evaluation Define and implement sustainable ways to measure performance Monitor performance and provide feedback to guide continued development Serve as the expert on front service operations and customer experience #J-18808-Ljbffr
