Sr. IO Engineering Analyst

3 weeks ago

Metro Manila Philippines Optum, a UnitedHealth Group Company Full time

Job Responsibilities Voice platform support to employees during US daytime Hours 8CST - 4CST On-Call support – rotations likely every other month 1 week US daytime hours Ownership over customer relationship, Customer outreach Responsible for contacting and aligning customers with their future update Ensure engagement with admins and testing functionality after implementation Persistent communication and follow-up with customers to ensure efficient project close out Customer support via our community - answering questions, tracking feedback, and gaining insight from engineers on solutions Collaborate with internal business partners to improve and streamline processes. Communicate with customers and internal departments to process orders/requests, resolve issues, and provide updates on progress. Operate multiple systems to establish, update, and retrieve customer service data while simultaneously working with customers and/or company employees. Maintain accurate records of all MACD activities, including provisioning emails, service requests, and system updates. Identify and resolve issues related to telecommunication services, ensuring minimal disruption to customer operations. Job Qualifications Undergraduate degree or equivalent experience. Proven ability to lead a team, with strong interpersonal and communication skills. Experience in managing projects, including planning, execution, and monitoring. Familiarity with project management methodologies and tools (i.e. Swift Kanban, Rally, etc.) Proficiency in supporting and administering telecommunication systems such as Cisco Call Manager, Webex Calling, Microsoft Teams, and other related platforms. Proven experience in technical support or a related field. Excellent communication and collaboration skills. Ability to provide clear documentation and training. Experience with ServiceNow or similar platforms is a plus. Strong analytical and troubleshooting skills to resolve telecommunication issues promptly. Proven ability to lead a team, with strong interpersonal and communication skills. Experience in managing projects, including planning, execution, and monitoring. Familiarity with project management methodologies and tools. Familiarity on the following is a plus VMWare Virtualization Technologies Azure Active Directory, Azure Fundamentals PowerShell Python SIP Trunking and Session Border Controllers What We Offer Competitive Total Rewards Package Retirement Plan HMO Coverage from Day 1 Dental, Medical, and Optical Reimbursements Life and Disability Insurance Paid Time-Off Benefits Sick Leave Conversion Tuition Fee Reimbursement Employee Assistance Program (EAP) Annual Performance-Based Merit Increases Employee Recognition Programs Training and Staff Development Opportunities Employee Referral Program Volunteerism Opportunities All Mandatory Statutory Benefits Who We Are Optum is the health care technology and innovation arm of UnitedHealth Group , working alongside UnitedHealthcare . As part of a Fortune 5 enterprise, we are committed to helping people live healthier lives and making the health system work better for everyone. With operations across North America, South America, Europe, Asia Pacific, and the Middle East—including over 25,000 employees in the Philippines—we are a global leader in health solutions and care delivery. Join us and be part of a team that’s Caring. Connecting. Growing together. #J-18808-Ljbffr

  • Building Management Systems Engineer

    1 day ago

    Manila, National Capital Region, Philippines Nube iO Full time ₱60,000 - ₱120,000 per year

    Company DescriptionNube iO specializes in making buildings smarter with scalable, data-driven technology that bridges Building Management Systems (BMS) and IoT. From single sites to entire portfolios, their ecosystem includes traditional controls, wireless sensors, and protocol-ready gateways for seamless integration and real-time optimization. Their...

  • Remote iOS Engineer

    2 days ago

    Manila, National Capital Region, Philippines StaffingExpert Full time ₱900,000 - ₱1,200,000 per year

    iOS Engineer (ARKit/SceneKit)Reports to: CTOAbout the CompanyPre‑seed, innovative prop‑tech with $200k+ revenue and real customers. We're building a 3D, AI‑driven platform that helps owners, operators, and contractors manage buildings and operations like nothing before it.You'll doBuild native iOS apps: Develop cutting-edge iOS applications using Swift...

  • Sr. IT Business Analyst

    1 day ago

    Philippines Crawford Full time ₱1,200,000 - ₱1,800,000 per year

    DescriptionThe Sr. IT Business Analyst is a talented and dynamic professional that is experienced and skilled in understanding complex business domains, processes and problems and able to translate them into business and functional requirements.The Sr. IT Business Analyst primary role is to bridge the gap between IT and business and be the voice of the...

  • iOS Mobile Engineer

    1 day ago

    Manila (One Ayala Tower ), Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

    Job OverviewThe iOS Chapter is part of the mobile development IT Engineering department within ING Hubs Philippines. You will be working in a highly collaborative environment, where fair and constructive feedback is encouraged. Our day-to-day task means interaction with various leadership levels of the organization and teams working at one (or more) of the...

  • iOS Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Blue Cube Services Full time ₱900,000 - ₱1,200,000 per year

    Our engineering team is building technologies that are revolutionizing the financial services industry by empowering millions across the globe. We are looking for an iOS engineer to join our growing engineering team, to rapidly create, iterate and launch high-quality software that empowers users all over the world. Ultimately, you should be able to adapt...

  • Sr. Quality Engineer

    3 weeks ago

    , Metro Manila, Philippines Vishay Intertechnology, Inc. Full time

    Sr. Quality Engineer Vishay Intertechnology, Inc. Location Pasig, National Capital Region, Philippines Responsibilities Contributing to engineering and production processes on sites, to meet given VISHAY quality standards and guidelines. Establishing appropriate quality control processes, with respect to inbound, in-process and lab related QC test routines....

  • Cisco IOS-XE SD WAN Engineer

    1 day ago

    Manila, National Capital Region, Philippines Bold Business LLC Full time ₱120,000 - ₱180,000 per year

    About the Role:We are urgently seeking a Cisco IOS-XE SD WAN Engineerto lead a mission-critical Viptela to IOS-XE SD WAN migration for a Fortune 500 client. This is a fast-paced, high-stakes engagement requiring a true expert who can architect solutions, troubleshoot complex issues, and execute flawlessly under pressure.If you have elite-level IOS-XE SDWAN...

  • Sr Analyst, Account Opening

    3 weeks ago

    , Metro Manila, Philippines ACCA Careers Full time

    Sr Analyst, Account Opening Apply to the Sr Analyst, Account Opening role at ACCA Careers. About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s...

  • iOS Developer

    3 weeks ago

    , , Philippines coto Full time

    Step into the role of an iOS Artisan , where craftsmanship meets innovation. Your mission will be to expertly shape the mobile experience of our social media platform, driving seamless and intuitive user interactions. Join our cadre of specialists in setting the gold standard for the next era of digital progression, creating apps that excel in both...

  • Android/iOS Developer

    2 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱100,000 - ₱120,000 per year

    Android Developer Location: Taguig City, Philippines Work Setup: Hybrid (4x a week onsite) Shift: Morning ScheduleAbout the Role:We are seeking a skilled Android Developer to join our team as an Advanced Application Engineer. You'll be responsible for designing, developing, and optimizing mobile applications for emerging industries and products. This role...