Non-Voice Sales Representative

4 weeks ago

Makati, Philippines PL Group of companies Full time

Job Title:

Non-Voice Sales Representative (Chat & Messaging)

Job Description:

We are looking for a Non-Voice Sales Representative who will handle client communication via chat, email, and messaging platforms . The role focuses on responding to customer inquiries, recommending products/services, and converting leads into sales while maintaining excellent customer experience.

Key Responsibilities:
  • Respond to customer inquiries through chat, email, and messaging apps in a timely and professional manner.
  • Provide accurate product and service information to assist clients with their purchase decisions.
  • Convert inquiries into sales by identifying customer needs and offering the right solutions.
  • Handle order processing, quotations, and sales-related documentation .
  • Perform upselling and cross-selling to maximize revenue opportunities.
  • Maintain and update customer records in the CRM system .
  • Collaborate with internal teams (sales, logistics, and support) to ensure smooth transactions.
  • Meet or exceed daily, weekly, and monthly sales targets .
  • Deliver excellent customer service to enhance client satisfaction and loyalty.
Qualifications:
  • At least (6 months or 1 years) experience in sales, BPO, or e-commerce (non-voice preferred).
  • Strong written communication skills (grammar, spelling, and tone).
  • Ability to multi-task and manage multiple chat conversations simultaneously.
  • Knowledge of CRM tools, e-commerce platforms, or chat systems is an advantage.
  • Goal-oriented and driven to meet sales KPIs .
  • Flexible to work in shifts, weekends, or holidays if required.
What We Offer:
  • Competitive salary package with commission and incentives .
  • Paid training and career development opportunities.
  • Supportive and dynamic team environment.
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