
Non-Voice Sales Representative
6 days ago
Job Title:
Non-Voice Sales Representative (Chat & Messaging)
Job Description:We are looking for a Non-Voice Sales Representative who will handle client communication via chat, email, and messaging platforms . The role focuses on responding to customer inquiries, recommending products/services, and converting leads into sales while maintaining excellent customer experience.
Key Responsibilities:- Respond to customer inquiries through chat, email, and messaging apps in a timely and professional manner.
- Provide accurate product and service information to assist clients with their purchase decisions.
- Convert inquiries into sales by identifying customer needs and offering the right solutions.
- Handle order processing, quotations, and sales-related documentation .
- Perform upselling and cross-selling to maximize revenue opportunities.
- Maintain and update customer records in the CRM system .
- Collaborate with internal teams (sales, logistics, and support) to ensure smooth transactions.
- Meet or exceed daily, weekly, and monthly sales targets .
- Deliver excellent customer service to enhance client satisfaction and loyalty.
- At least (6 months or 1 years) experience in sales, BPO, or e-commerce (non-voice preferred).
- Strong written communication skills (grammar, spelling, and tone).
- Ability to multi-task and manage multiple chat conversations simultaneously.
- Knowledge of CRM tools, e-commerce platforms, or chat systems is an advantage.
- Goal-oriented and driven to meet sales KPIs .
- Flexible to work in shifts, weekends, or holidays if required.
- Competitive salary package with commission and incentives .
- Paid training and career development opportunities.
- Supportive and dynamic team environment.
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